Introduction
Purpose of Handbook
This handbook provides guidelines for employees in their behavior and performance at the workplace. The company has the right to revise or amend the handbook at any time. New or revised policies will become effective immediately when they are issued and will supersede previous policies.
At-Will Employment
Nothing contained in this Handbook is intended to nor does it create a contract of employment. Your employment can be terminated with or without cause and with or without notice at any time at the option of either yourself or the company. No employee of the company has the authority to enter into any agreement for employment for any specified period of time or to make any agreement contrary to the foregoing.
Equal Opportunities Policy
Employment opportunities at George Webb/Aldridge, Inc. are open to all qualified applicants solely on the basis of their experience, aptitude and abilities. Qualified applicants are considered for all positions and for advancement without regard to race, color, religion, sex, national origin, age, sexual orientation, marital status, disability or any other basis protected by State or Federal law. Employment decisions are based on such factors as, an individual's experience, achievement, performance, ability and attitude. Our Equal Employment Opportunity policy covers all employment practices, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.
We will make reasonable accommodations for qualified individuals with known disabilities where such adversely affects the employee's ability to perform the essential functions of the job or if the employee has a religious belief that affects the employee's job, unless making the reasonable accommodation would result in an undue hardship to the company. Any employee who feels they need an accommodation should contact management. We will examine each situation on a case-by-case basis.
Non-Harassment Policy
Employees are forbidden from engaging in any form of harassment against co-workers, guests, or any other person they come into contact with as employees of our company. Harassment can be a form of discrimination when it is based on age, race, national origin, sex/gender, religion, sexual orientation, disability, or membership in any class protected by federal, state or local law, or is in retaliation to a person claiming harassment or discrimination. This policy forbids sexual harassment, defined as unwelcome sexual advances, requests for sexual favors, or other verbal or physical conduct of a sexual nature when:
- Submission to the conduct is an explicit or implicit term or condition of employment; -or-
- An individual's submission to or rejection of such conduct becomes the basis for employment decisions affecting that individual; -or-
- Such conduct has the purpose or effect of substantially interfering with an individual's work performance or creates or contributes to an intimidating, hostile or offensive working environment.
If you believe you are being harassed, report the conduct to any manager at your location. If you do not feel comfortable speaking to a manager at your location, call the corporate office and speak to the owner. All complaints of harassment will be taken seriously and investigated promptly and as confidentially as possible. In some cases, we may not be able to guarantee complete confidentiality. However, we assure you that retaliation for making a harassment claim will not be tolerated from the accused or any other employee. If, after an investigation, we conclude there has been harassing behavior, that employee will be disciplined appropriately based on the circumstances. Discipline may include termination.
About Us
George Webb
George Webb opened his first restaurant in 1948 on Milwaukee's East side.
The Two Clocks
Every George Webb has two clocks in the dining room. Why? Because along with great food, George was known for his sense of humor, including the two clocks that still hang in every restaurant. The real story about the two clocks has to do with being open 24 hours. However, a quick answer to people that ask is... "One clock for each eye" .
Baseball Prediction
George Webb was also known for this baseball prediction ... "George Webb predicts our local baseball team will win 12 straight league games". People speculated for years that if the team wins 12 games straight, we would give away free burgers.
Finally on April 19, 1987, the Milwaukee Brewers won 12 straight games and three days later customers lined up at every George Webb while we served up 168,194 free burgers. The prediction continued and 31 years later on October 12, 2018 the Brewers won 12 straight again and on October 18 2018, we served up over 100,000 free burgers again.
Aldridge, Inc.
Aldridge, Inc. is the operator of the following four George Webb restaurants.
- 812 N Old World 3rd St, Milwaukee
- 2935 N Oakland Ave, Milwaukee
- 4555 Douglas Ave, Racine
- 6181 S Howell Ave, Milwaukee
Corporate Staff
Aldridge, Inc. is small business, and as such we wear many hats in making sure everything necessary is accomplished. It couldn't be done without our location managers and support staff:
- Tom Aldridge is owner and president (414) 271-5050, Ext 103.
- Mary Berger is our hiring coordinator and security auditor (414) 271-5050, Ext 102.
- Melissa Bante is our office administrator and payroll specialist (414) 271-5050, Ext 101.
- Dave Aleman is our Maintenance Director, email maintenance@aldridgeinc.com
Contacts and Resources
Smart Phone Contact Entry
Right now create a contact entry in your phone. Call it "George Webb". Add the following entries:
- Location Manager phone number
- Restaurant phone number
- Corporate office phone number: (414) 271-5050
- Web Site: Aldridgeinc.com
Refer to your phone contacts as you need to communicate with us.
Coworker's Phone Numbers
Your coworkers phone numbers which are posted on the bulletin board. Grab those when you're at work.
Job Questions or Concerns
If you have questions or concerns, speak with your manager. If you are not satisfied with that conversation, contact corporate at (414) 271-5050 or visit aldridgeinc.com where you can submit a Contact Form.
Workplace Policies
#1 Communications (with the Manager)
Phone Calls and Text Messages
Failure to communicate, and in a timely fashion, will be considered a company policy violation. Communicate with the manager via call or text on a timely basis as needs arise. If the manager calls or texts you when you are off-duty, answer back, and please do so promptly.
Mail Slot
Each person on staff is
assigned a mail slot. It will contain important communications from
the manager. Check it each time you work. Failure to check and take
action will be a company policy violation.
#2 Shifts and Hours
Standard Shifts
We have standard shifts of eight hours as follows:
- 1st Shift: 6 am-2 pm
- 2nd Shift: 2 pm-10 pm
- 3rd Shift: 10 pm-6 am.
Short Shifts
Depending on store and day of week, we have some short shifts of six hours as follows:
- 1st Shift: 8 am-2 pm:
- 3rd Shift: 12 midnight-6am.
We guarantee no one all 8 hour shifts or all 6 hour shifts.
Alternative Shifts
Your willingness to work a shift other than your regular shift, can help you get more hours if you're interested.
Extra Hours and Overtime
On occasion, you may be scheduled for an extra work day. Refusal to work this without a valid and acceptable reason will be considered a workplace policy violation. Anytime you work more than 40 hours, you are paid time-and-one-half your regular pay rate.
Second Job
It is our expectation that this will be your only job. If you take a second job and it interferes with this job, you may be let go from this job. Thinking about a second job is far easier than actually working the two jobs. So consider that we can offer extra shifts including overtime, and that way you can make more money and don't need to divide your interests between two jobs.
#3 Schedules
As the manager prepares new schedules, or makes schedule revisions, you will receive a text notification. Such texts, will come from this number ( You may also check the schedule anytime by visiting aldridgeinc.com.
Days Off
We do our best to rotate days off so everyone gets a variety of days. You may have two days off in a row, or at times dyour two off days will be spread apart.
Day Off Requests
Before the schedule is published, we will accept requests for specific days off for appointments or other needs. Make such requests by filling out an online form at aldridgeinc.com, clicking Schedules, then Requests. We do not accept requests by phone, texts or written notes.
No Guaranteed Same Days Off
We will not guarantee a a specific day or days off every week. Doing so would cause the schedule rotation to stall resulting in everyone else always having to work the days you want off.
Unexpected Need for a Day Off
Once the schedule is posted, you are responsible for working as scheduled. So if after the schedule is posted you realize you need a certain day that you didn't ask for, this becomes a shift trade. Ask a coworker to work in your place and that you'll take one of their off-days. Then, if you can arrange such a trade, ask the manager who will want to hear from both parties.
Being Asked to Work on a Day Off
If someone calls in, we may ask you to work. Whether you are available or not, please have the courtesy to reply giving a yes or no.
#4 Arrival and Clock-in
The shift transition is awkward with one shift going off and the other coming on at the exact same time. It's worse if anyone is late. Therefore, we highly encourage you to arrive for your shift by ten minutes to the hour. You get paid starting at ten minutes to, so clock right in and take over customer service and food preparation while the shift going off can focus on their last minute details.
When you clock in by 10 to and begin working, you start getting paid. On the other hand, if you arrive even earlier, please wait until 10 to to clock in, unless you are asked to start even earlier
#5 Attendance
If You're Running Late
Text the manager, and call the store immediately! People want to go home! If you make them wait for you, you are placing the importance of your time ahead of theirs. That is not fair.
If You're Going to be Absent
We don't have extra people waiting in the wings so take our
absence requirements seriously and do the following:
1. Think about who is off and try to find a replacement.
2. Can't find a replacement, call or text the manager by the "Call-by-Time" which is:
- 1st shift: 10 pm the night before*;
- 2nd shift: 10 am the day of;
- 3rd shift: 6 pm the day of.
3. If you miss the "Call-by-Time":
Notify the manager immediately and well before work time. We need time to find a replacement and you're not giving us much time.
Need to Go Home Early?
You must get permission. Coverage must be arranged.
Attendance Record Keeping Point System
Our attendance policy is a "no fault " policy, which means we count every occurrence regardless of reason or circumstance and assign a point value. For that reason, absences with doctors excuses unless a qualified Family/Medical Leave, will not excuse your absence. We also record the time you reported, including if you met the "Call-by-Time".
Point Schedule:
- Late: 1-15 minutes: (1/4 point); 16-30 minutes (1/2 point); 31-45 minutes (3/4 point); 46+ minutes (1 point).
- Absence reported by the Call-by-Time: 2 points
- Absence reported after the Call-by-Time: 3 points
- Absence reported during the Last Hour: 4 points
- Communication Failure: You didn't reply to a text or call on a timely basis -- 4 points at manager's discretion
- Refusal to Work (on an off-day) -- 4 points (at manager's discretion)
- Home early - same point levels as for being late.
Warnings and Discharge
Warnings are issued after having accumulated 3 points, 6 points, 9 points, and a final warning at 12 points. However, each warning will state that your employment is subject to discharge without further warning, as you may not be permitted further opportunities for more attendance issues and the associated points depending on your particular attendance issues. Further, as a trainee or employee newly off of training, discharge may result immediately without the benefit of any warning other than the issuance of this handbook.
A no show is cause for discharge without any warning other than the issuance of this handbook.
Get Points Back
After having received points, you can improve your attendance record. For each month of no occurrences, 2 points will be expunged from your record (until you reach zero points).
Daycare Resources
Important to attendance may be proper daycare. Click here for Daycare Resources.
#6 Uniform and Shoes
Uniform
A uniform is required every time you work. It consists of:
- George Webb red polo shirt
- George Webb black bib apron
- George Webb black visor (or optional GW logo baseball hat)
- Name tag, to be worn on apron every time you work.
- Black casual slacks or black jeans. Not blue jeans, sweats, sports pants, or ripped jeans. Pant legs must be hemmed and not drag on the floor.
Your First Uniform
At the start of your employment, we provide free of charge: (2) red polo shirts; (2) bib aprons; and (1) visor. These items are yours to keep after you have completed your training plus having worked 80 post-training hours.
If you leave the job before those 80 post-training hours, return the uniform within 24 hours to the manager or the prorated value will be deducted from your final paycheck.
Additional Uniforms
Additional uniforms are at your cost. However, when you need items, you don't have to pay up front. You can place an order using a form and we will deduct the cost from your paycheck a few dollars at at time. (At the rate of .50 cents per hour.)
Uniform Allowance
As you work, .05 cents per hour accumulates in an account. As you purchase additional uniforms, the accumulated amount is applied to what you owe. The manger can tell you the amount in your account at any time, just ask.
Shoes
Required are slip resistant shoes in black
.
- No crocs
- No white sneakers or those with logos or colors besides black
- No sandals or open-toe shoes
For training, if you don't have all black slip resistant shoes, go ahead and wear sneakers or other slip-resistant shoes that you already have.
After training if you need shoes, visit an affordable local source like Walmart or Target or order shoes from us, click here.
#7 Personal Appearance
Hair
Hair, including a wig or weave must be under control. For females if it's long, tie it back. For males it must be cut at the collar and/or trimmed up neatly. If hair is colored, it must be a natural shade. Do-rags are not permitted. Facial hair for males must be neatly trimmed.
Fingernails
- Trimmed and Clean
- No nail polish or artificial nails (state food code).
Bathing and Odor
Bath regularly, use deodorant, a wear a freshly washed uniform.
Tattoos
Tattoos are at the discretion of management on a case-by-case basis and may need to be covered.
Facial or Tongue Piercings
Must be removed.
Jewelry
Must be limited to: a watch and one (1) ring; necklaces or neck chains must be tucked under shirt; no earnings for males; earrings for females up to 1 inch in length or diameter and no more than two per ear; no chains on pant loops; no pins or other accessories.
No gum chewing.
No Backwards Hats
Your hat or visor must be worn forward.
No Hoodies, Jackets, or Street Clothes
- No hoodies or jackets over your uniform
- No blue jeans
If you're cold, wear a long sleeve shirt under your uniform top; or order a George Webb cardigan sweater.
No Ear
Buds/Headphones
These are not permitted at any time.
#8 Shift Expectations
Essentials
- That you get busy right away.
- You stay busy throughout the shift.
- That you do not stand around or sit around.
- That you do not leave the restaurant.
- That you take your meal break.
- That you do not waste time on personal matters like using your phone.
- That you greet every customer as soon as they arrive.
- The you render fast and professional service to customers without undo delay.
- That you work to prepare food orders as fast as you can.
- That you refer to the Shift Duties tablet for your position, do the work it refers to, and check off and submit the page by end of shift.
- That you continue to take orders, working right up to the end of the shift.
- That you leave the workplace stocked and cleaned for the next shift.
#9
Your Cell Phone (While at Work)
Don't compromise food safety and our reputation by using your phone in areas that customers could see.It's OK to check it occasionally, but do that in back out of view. Then always wash your hands each time afterwards.
Cell phone handling rules:
- Keep your phone in your pocket or on the break table, not lying around in the serving areas or the kitchen.
- Never bring your phone out in front of customers or the dining area even if there are no customers present.
- If you need to answer your phone or use it, walk into the back room to do that.
- Wash your hands every time after touching your phone.
#10 Breaks and Meals
This area of the handbook covers a lot of information that you
need to know in order to remain in compliance with our workplace
policies.
Essentials
- There are no breaks any old time you feel like it.
- There is no eating any old time you feel like it.
- Any workplace eating must be paid for, it's not free, however there is a discount as described later.
- Any food preparation must be rung on the POS system BEFORE preparation.
Coordinate Your Breaks
Your actions effect others. If you need a bathroom break for example, inform your coworker before you go.
Bathroom Breaks
Excessive or overly long bathroom breaks are not permitted.
Smoking
Smoking and smoke breaks are not permitted. However, you may smoke during the 30-minute meal break. During the meal-break, if you choose to smoke, do it in the designated area as follows:
- Store #10, Old World 3rd St - Outside to the left or right of the front of the century building, not in front of the restaurant
- Store #13, Oakland Ave - Outside the rear service door within 5' of the "smoker's station"
- Store #15, Douglas Ave - Outside the rear service door within 5' of the "smoker's station"
- Store #16, Howell Ave - Outside the rear service door within 5' of the "smoker's station"
Beverage Breaks and Beverage Policy
A couple of brief beverage breaks is allowed per shift. These may include a free beverage as described here:
- Coffee and fountain soda is free.
- Not free are hot chocolate, cappuccino, juices, Sprecher rootbeer, bottled water, or lemonade.
- If you use a disposable cup, please conserve it by using it a second time.
- A constant supply of free beverages at your side is not the intention of the free beverage policy.
- Keep your beverage in the employee break area, not out front in view of customers or in the kitchen.
- The free beverages described, ends when you clock out.
- You cannot take a free beverage with you when you leave.
The company utilizes a service that monitors
employee compliance workplace policies and procedures. Reports will be
presented to you.
Everyone likes to be
appreciated for their efforts. Webb Bucks may be issued for excellent
performance or going out of your way to help in an extra way, and may be
redeemed for employee meals or uniforms. Also, employees receive $20 in
Webb Bucks for their Birthday, and $20 in Webb Bucks for their employment
anniversary.