• 1st Shift: 6:00 AM - 2:00 PM
• 2nd Shift: 2:00 PM - 10:00 PM
• 3rd Shift: 10:00 PM - 6:00 AM

• 1st Shift: 2-3 employees per day, with 3-4 on weekends (Friday-Sunday).
• 2nd Shift: 2 employees per day.
• 3rd Shift: 2 employees per day, with 3-4 on weekends (Friday-Saturday).
• Holidays: May require an extra staff member or two depending on business needs.

• 1st Shift part-time: Usually must include Saturday and Sunday, plus at least one additional weekday.
• 2nd Shift part-time: Usually must include Saturday and Sunday, plus at least one additional weekday.
• 3rd Shift part-time: Usually must include Friday and Saturday nights, plus at least one additional overnight shift.

• Employees should arrive 10 minutes before their scheduled shift and clock in using their assigned POS number to ensure a smooth transition.
• If arriving earlier than 10 minutes before the shift, wait until the appropriate time to clock in.
• Employees should not enter the workplace more than 30 minutes before their scheduled shift. If early, they may use the designated break area or visit as a paying customer.
• Off-duty employees should not assist with work, linger unnecessarily, or disrupt operations.

• Teamwork is essential - all shift duties should be completed, and no employee should leave before the rest of the team.
• If the shift is exceptionally busy, staying beyond 10 minutes is allowed to complete necessary tasks.
• If the next shift's employee is late, you must stay until they arrive or until a manager grants permission to leave.

• Time card theft or falsification is prohibited.
• This includes being clocked in while not actively working, excessive personal phone use or cyberloafing during paid time, taking extended or unauthorized breaks without clocking out, having another employee clock in or out for you, or remaining clocked in before or after a shift without performing work.
• Employees must be actively engaged in work duties while on the clock unless on an approved break.
• Violations may result in correction of recorded time to reflect actual hours worked, disciplinary action, or termination of employment.

• Douglas Ave: The back parking area. Do not park in customer parking.
• Howell Ave: The middle area of the back parking lot. Do not park in customer parking.
• Third St: There are special considerations, click here.

• Notification Requirement: Notify your manager at least two hours before your scheduled shift.
• Explanation: Provide a plausible reason for your absence. Documentation may be required upon request.

• Arriving Late: Notify your manager immediately by call or text with your estimated time of arrival (ETA).
• Leaving Early: Obtain verbal permission directly from your manager before leaving early. Permission to leave early does not remove attendance points; it ensures communication and coverage under the no-fault system.

• Absence:
  • Reported at least 2 hours before the shift: 2 points
  • Reported less than 2 hours before the shift: 4 points
  • Double Points: If not reported by work time or an implausible reason is provided.
• Late:
  • One late arrival per week under 10 minutes: No points.
  • Additional tardiness: 1-20 minutes: 0.25 points; 21-40 minutes: 0.50 points; 41-60 minutes: 0.75 points; 61-90 minutes: 1 point; 91-120 minutes: 2 points; Over 120 minutes: 3 points
  • Double Points: If no call or text is made to the manager with an ETA.
• Leaving Early:
  • Points mirror the tardiness scale above.
  • Double Points: If no permission is obtained before leaving.

• Warnings Issued: At 3 points, 6 points, 9 points, and 12 points.
• Discharge: May occur if you accumulate 12 points.
• Point Reduction: Two points will be removed for every month of perfect attendance until your record is cleared. Points are a tracking mechanism; discipline occurs only when thresholds are reached. Improvement is recognized through monthly point reductions.

• No Street Clothes: No blue jeans, ripped jeans, sweats, sports pants, or other non-uniform items
• No Outerwear: Jackets, sweatshirts, or hoodies may not be worn over your uniform top. If you're cold, wear a short or long-sleeve t-shirt (white or black) under your uniform top
• No Durags: Durags are not permitted. Any claim of need for religious, cultural, or medical reasons must be discussed with and approved in advance by management
• Pants: Pant legs must be hemmed and should not drag on the floor. Male employees must wear pants pulled up around the waist and use a belt. No Low-Hanging Pants: We don't want to see your underwear.
• No Earbuds: The use of earbuds or headphones for any purpose - music, videos, or calls - is strictly prohibited during work hours
• No Backwards-Facing Hats: Visors or hats must always be worn facing forward, per state health code.

• White shoes or other colors
• Shoes with logos or stripes
• Slides or slippers
• Crocs that are not black or have holes in them.

• Hair:  For females, long hair must be pulled back and kept under control. Bonnets are not permitted. Hair color should remain natural-looking if tinted. For males, hair should be trimmed or cut to collar length. Do-rags are not allowed. Facial hair must be clean-shaven or, if a beard is worn, neatly trimmed. Beard nets are not permitted.
• Fingernails:  In compliance with state food codes, restaurant workers cannot wear nail polish or artificial nails. Special exceptions may be made for occasional events but not regularly.
• Hygiene:  To avoid odor, employees must wear a freshly washed uniform to each shift, bathe regularly, and use deodorant.
• Tattoos:  Tattoos are subject to management approval on a case-by-case basis and may need to be covered.
• Piercings:  Facial and tongue piercings must be removed during shifts.
• Jewelry:  For females, earrings must not exceed 1 inch in length or diameter, with no more than two per ear. A small nose stud is acceptable, but no other facial jewelry is permitted. Males may not wear earrings or facial jewelry. Both genders are limited to one ring, and necklaces or chains must be tucked under the shirt. Chains on pant loops, pins, and other accessories are not allowed.
• Pants: Pant legs must be hemmed and should not drag on the floor. Male employees must wear pants pulled up around the waist and use a belt. No low-hanging pants, we don't want to see your underwear!
• Prohibited Items:
• Earbuds: The use of earbuds or headphones for any purpose - music, videos, or phone calls - is strictly prohibited during work hours.
• Gum Chewing:  Gum chewing is not allowed while on duty.
• Pins of any kind: On uniform, including the visor or hat, unless authorized by the company.

• Begin work promptly upon clocking in, staying focused and ready to contribute.
• Provide customers with prompt, attentive, and courteous service at all times.
• Process orders efficiently while maintaining the highest quality standards.
• Stay actively engaged during your shift—idle time is not permitted.
• Employees are expected to remain on their feet and working throughout the shift except during approved meal breaks, restroom use, or other manager-approved exceptions.
• Sitting down while on duty, including in customer areas, at tables, or at the counter, is not permitted unless on an approved break or specifically approved as an accommodation.
• Between customers and during slower periods, complete tasks outlined in the Server Shift Duties click here and Cook Shift Duties click here tablets.
• Check off completed tasks and submit the tablet at the end of your shift.
• Maintain a clean, organized, and well-stocked workspace to ensure the next shift starts smoothly and efficiently.

• DO: Ring every item first, then prepare or serve it.
• DO NOT: Cook, pour, plate, package, or serve anything that has not been rung in.
• Employee meals: Ring your meal before preparing, cooking, serving, or eating any part of it.
• Carryout: Collect payment before preparation begins.
• Dine-in: Use the handheld at the table. Do not write orders down to enter later.
• Cash and cards: Never keep money outside the POS, never alter tip amounts, and never run a card without permission.
• Voids and refunds: Follow documentation rules and obtain required approvals.
• No giveaways: Do not give away food or drinks. Only managers may approve discounts or free items, and they must be rung in correctly.
• Reporting violations: If you see ringing violations or theft, report them immediately to management. Protect your job and the business.

• Employees are expected to remain productive, stay alert, and be ready to serve customers.
• No sitting or standing around in booths, tables, counter seats, customer areas, work areas, the backroom, or any chairs unless you are on an approved meal break in the employee meal area.
• Do not leave your station unless customer service is covered and your coworkers know you are stepping away.
• After any break, bathroom trip, phone use, smoking, eating, or drinking, wash your hands as required before returning to work.

• Phone calls, texting, web surfing, videos, apps, and similar phone use are interruptions to work.
• Phones may only be used during approved breaks, out of customer view.
• Phones must stay in your pocket during work hours - not on counters, workspaces, or in the kitchen.
• Wash your hands before returning to work after phone use.

• Smoking is allowed only during your 30-minute meal break. No additional smoke breaks are allowed.
• Smoking is allowed only in the designated outside area for your restaurant:
• Dr MLK St: To the left or right of the restaurant, not directly in front.
• Douglas Ave: Outside the rear service door near the smoker's station.
• Howell Ave: Outside the rear customer door near the smoker's station.
• Wash your hands before returning to work after smoking.

• Bathroom use is an interruption to work and should occur only when customer service is covered.
• Tell your coworkers before stepping away.
• Wash your hands in the restroom and again at the handwashing sink in the work area before returning to work.

• Beverage breaks are interruptions to work and must be limited.
• Beverages may only be consumed in the designated employee break area - not in the kitchen, on the floor, or in customer areas.
• Free coffee and fountain soda are permitted during breaks.
• Premium beverages, including milk, juice, Sprecher sodas, lemonade, hot chocolate, and cappuccino, are not free employee beverages.
• Wash your hands before returning to work after drinking.

• Employees working an 8-hour shift must take a 30-minute unpaid meal break.
• Meal breaks should be taken during the designated break window, but may be adjusted when the restaurant is busy.
• Clock out before your meal break and clock back in when it is complete.
• If you remain in the restaurant during your break, you must stay in the designated employee meal area - not customer seating, work stations, the kitchen, or the restaurant floor.

• One employee meal per shift at a 50% discount.
• Employee meals are for the 30-minute meal break only.
• If business prevents a full meal break, you may eat quickly at the employee meal counter. This is what "on the run" means. Eating on the work floor, in the kitchen, at a workstation, in customer areas, or while serving customers is never permitted.

• Eating mistakes, leftovers, or unclaimed orders is strictly prohibited. These items must be discarded.
• Employee meals, or any portion of an employee meal, may not be saved, replaced, carried over, or claimed during a later shift. The meal is valid only on the day it is ordered.
• Take-home food or beverages must be purchased at full price and must be rung up and prepared by a coworker. Self-service is prohibited.
• Off-menu or improvised meals are not allowed. Employees may not combine items, repurpose ingredients, or create food that is not offered on the menu.

Off-Duty Employee Visits (Including Friends or Romantic Partners)

Employees who visit the restaurant while off duty - whether alone or to see a friend, co-worker, or romantic partner - must behave strictly as customers.

• No working, helping, or assisting staff.
• No interrupting, distracting, or socializing with on-duty employees.
• Order, pay, and leave within a reasonable dining time.
• No loitering, hanging out, or remaining in the restaurant to spend time with an on-duty employee.
• Repeated or extended visits during someone's shift are not permitted.

If an off-duty employee or visitor remains beyond a reasonable dining period, management may ask them to leave.

On-Duty Employees

Personal visitors are not permitted during work hours.

• Employees must not allow visitors to interfere with their duties.
• If a friend or acquaintance visits as a customer, the visit must be brief and professional.
• Repeated or lengthy visits during a shift are not acceptable.

Shared Responsibility

• Employees must ensure personal visitors do not linger or cause distractions.
• If a visit becomes disruptive, the employee must take steps to end it.
• Failure to do so may result in corrective action.

• Greet customers warmly and use courteous language such as "How may I help you?", "Thank you", and "You're welcome."
• Focus on solutions when problems arise. Avoid blame, excuses, arguing, or showing anger toward a customer.
• Do not ask, pressure, or require customers to leave a tip. Tips are voluntary. Great service is what leads to great tips.
• Do not discuss employee problems, workplace conflicts, personal complaints, rumors, or gossip with customers.
• Do not make negative or personal comments to customers about another employee, manager, customer, or anyone connected to the business.

• Treat coworkers with respect, even when you disagree or do not personally get along.
• Help maintain a cooperative workplace and avoid gossip, rumors, insults, or negative personal comments.
• Do not discuss another employee's private matters or make derogatory remarks about a coworker, a coworker's family, or a coworker's personal life.
• Do not initiate, provoke, or escalate conflicts with a coworker.
• If you have a workplace concern, bring it to the manager or corporate office instead of discussing it with customers or other employees in a disruptive way.

• Cell Phones & Devices: Personal phone use is not allowed during shifts. Calls, texts, and internet use are only permitted during designated breaks. Devices must be stored away from work areas.
• Earbuds, Headphones & Personal Music: The use of earbuds, headphones, or any personal music - whether played through speakers, phones, or other devices - is strictly prohibited to ensure safety and attentiveness.
• Personal Belongings: Bags, purses, coats, and other personal items must be stored in designated areas and not kept in workspaces. Management reserves the right to inspect such items if deemed necessary.

• Clocking in early when asked to help.
• Missing a mandatory meal break due to high workload.
• Staying past the scheduled clock-out time to complete tasks.

• Submit an Extra Time Worked Report (ETWR) to document the extra time, including a valid reason for it.
• Approval is required for the additional time to be compensated.

Important: If extra time is worked without submitting an ETWR or providing a valid reason, the time will not be approved for pay.

• Pay information: Paystubs, wages, raises, promotions, vacation, and holiday bonus information are described in the policies below.
• Group benefits: Optional dental insurance may be available after six months of employment. Optional disability and other supplemental insurance products may also be available through Colonial Life. See the Group Benefits section below for details.
• Employee meal discount: Employees may purchase one meal per shift at a 50% discount for their 30-minute meal break, subject to the employee meal policy in the Breaks and Interruptions to Work section.
• Free coffee or fountain soda: Employees may have free coffee or fountain soda during approved breaks, subject to the beverage rules in the Breaks and Interruptions to Work section.
• Holiday bonus: Certain holiday shifts may qualify for a holiday bonus, subject to the rules in the Holidays and Holiday Bonus section below.
• Parking reimbursement: At locations where parking reimbursement is offered, employees must follow the location-specific parking policy and submit receipts as required.