A guide to working alone.
- Always be aware of your surroundings
- Keep tips in the back
- Use down time wisely
- Keep cell phone on you
- Get payment up front
- If customer makes you feel uncomfortable pretend coworker is in
- If multiple customers come in at once, get orders first, apologize
in advance for any inconvenience and make order
- Don't miss drops
- Don't be in break room stay up front.
- Communication with customers is the key so you
can handle multiple customers and orders. Continually inform
customers where you're at, examples: "Hello, having coffee?.
I'll be right with you after I place this order"; "Hi, I'm just
preparing this order, I'll be right with you, having coffee?";
"Hi, I need to take this order and I'll be right with you, having
coffee?"; "I'm just clearing this table, I'll be right with
you, having coffee?"
- Write dine-in orders just like normal and enter
them through the POS system before preparing them just like if there
are two workers.
- In getting payment up front, explain "I'm on
duty alone right now, my coworker stepped away for a moment,
so would you mind if I go ahead and collect now?"
Meal Break and Your Employee Meal
For your break, it's unrealistic to take a full 30-minute break, so during
the break window, order your meal on the POS system first, then
make the food, then you many sit at a stool close to the action.
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