Tips are the property of the employees who earn the tips. However the company has established rules for the collection, storage, and handling of tips as follows.
Tip Pool
The cash tips left by customers are pooled together and shared equally by the number of servers/cooks on duty. This pooling arrangement is because of the openness of our operation, and the cross-training, and cross-service where servers and cooks work as a team to take orders, prepare food, collect payment, do shift duties, and dishes.
Collecting and Storing Tips
1) Every tip must go immediately into the tip pool container upon collection.
2) Even if a customer says "this tip is only for you", simply say "thank you" and after the customer is not looking, deposit the tip in the container.
3) Tips must be carried in the hand in plain open view - never in your pocket.
4) The tips remain in the container throughout the shift.
Splitting Tips
1) Tips are split equally as follows and at these times:
- at end of the shift when everyone agrees it is time to split the tips;
- whenever someone comes on shift, while the shift is in progress (such as for a short shift);
- in the event someone goes home early;
2) at least two individuals will do the splitting (or by one person with mutual agreement by the others).
Don't Do Suspicious Things If You Want the Respect of Your Coworkers
- Stay out of the tip container during the shift, other than to deposit tips in it;
- If you want to make change from the tip container, example breaking a $10, do it via agreement of the others on each such occasion. Hold the bill in the air, announce your intentions, and ask if it is OK. If it's not OK, don't do it. We have a change-fund safe for that purpose.
Don't Appear Greedy to Coworkers or Customers
- Don't hang around past end of shift just to get the tip from someone that you took the order for but hasn't left their tip yet;
- Don't discuss tips with coworkers in front of customers;
- Don't ask or hint around for tips;
- Don't say things to customers like "for a tip I will give
or do such-and-such for you".
Certification of Training
Please sign click here.