Our goal is to provide a welcoming and respectful experience for every guest.
Guests who rely on trained service dogs are welcome in our restaurant. Federal law (ADA) allows service dogs in dining areas, and we are committed to handling these situations properly and professionally.
What Is a Service Dog?
A service dog is a dog individually trained to perform specific work or tasks for a person with a disability. Examples include guiding someone who is blind, alerting someone who is deaf, assisting with mobility, or detecting medical conditions such as seizures or blood sugar changes.
Emotional support animals and pets are not considered service dogs under the ADA.
If You Are Unsure, You May Ask ONLY Two Questions
If it is not obvious that the dog is a service dog, you may politely ask only:
- "Is the dog a service animal required because of a disability?"
- "What work or task has the dog been trained to perform?"
Please remember:
- Do not ask what the person’s disability is.
- Do not ask for paperwork, ID cards, certification, or proof.
- Do not ask the dog to demonstrate its task.
- Do not argue with the guest.
There is no official certificate required for a service dog. Many legitimate service dogs may not wear special vests or markings.
Never say: “Dogs aren’t allowed,” “You can’t bring that in here,” or tell a guest they must sit outside.
Guidelines Inside the Restaurant
The service dog should:
- Remain under the handler’s control.
- Stay on the floor (not on chairs, booths, or tables).
- Not eat or drink from restaurant dishes.
Employees should not pet, feed, or distract the dog. Always speak directly to the guest.
If There Is a Problem
In rare cases, a service dog may need to be removed if:
- The dog is out of control and the handler does not correct it, OR
- The dog is not housebroken.
A manager should handle this situation. If the manager is not currently on duty, call the manager immediately if you need assistance or are unsure how to handle the situation. Even if the dog must leave, the guest should still be offered service.
When in Doubt
- Stay calm and courteous.
- Do not deny service.
- Ask the two approved questions if necessary.
- Contact a manager if you are unsure.
If the manager is not currently on duty, call the manager immediately if you need assistance or are unsure how to handle the situation.
Our Commitment
We are committed to treating all guests with respect and following the law. Properly handling service dog situations protects our guests, our team members, and our company.
Certification of Training
Please sign click here.