No refusing business. No turning customers away. No discouraging orders.
Customers are our first priority.
Every customer who comes in, calls in, or places an order is important to our business. Customers are the reason we have sales, hours, tips, paychecks, and jobs.
Turning customers away, discouraging them from ordering, making them feel unwelcome, or giving them poor service kills sales, hurts our reputation, lowers our Google review rating, and can ultimately put us out of business.
Customers come to George Webb because they want to be served. They do not want to hear about shift changes, cashiering out, grill cleaning, being short-staffed, or how busy we are. Those are internal issues. They should not become the customer's problem.
If the restaurant is open and the service is available, take the order and keep the business moving.
Do not discourage customers from ordering by saying things like:
- "We're too busy."
- "It's going to be a long wait."
- "We're not taking orders right now."
- "It's change of shift."
- "We already cashiered out."
- "You have to wait until the next shift."
- "The cook is cleaning the grill."
- "We're short-staffed."
- "We're not taking carryout orders."
- "We're not taking call-in orders."
These comments push customers away, cost us sales, and create bad customer experiences.
A customer trying to spend money with us should be welcomed, not discouraged.
If you are busy, say: "Hi, I'll be right with you."
If the customer asks about the wait, say: "We're a little busy, but we will get your order out as quickly as possible."
Do not make grill cleaning, cashiering out, shift change, or staffing issues the customer's problem. Take the order and keep the business moving.
The right approach is simple: greet the customer, take the order, enter the order, help get the food out, and thank the customer.
By signing this training, I acknowledge that I have read and understand this policy. I understand that customers are the first priority, and that refusing service, discouraging sales, or turning customers away may result in discipline, up to and including discharge.
Certification of Training
Please sign click here .