MENU

POS (Point of Sale) SYSTEM
including
Gift Card Machine and Smart Safe

POS System

Clocking InImage of Clock In Screen

  1. Touch [Time Card]
  2. Touch [Clock In]
  3. Screen will say "Your clock in time will show as..." Touch [OK]






Cashier InImage of Cashier In

  1. Touch [Cashier In]
  2. Touch [Cash Tray 1]
  3. Count and enter the cash and coins
  4. Touch [Finish]
  5. Touch [Yes] to "Money Count Finished"
  6. Touch [Yes] to Print Money Count Receipt.



Dine In OrdersImage of Dine-In Screen

  1. Choose [Dine In] from main screen.
  2. Select the [Table #]
  3. Enter [Total Guests].
  4. You will be prompted to order the various menu items the customer wants. (The actual order entry process is described later in another section.)



Call In OrdersImage of Call-In Screen

  1. Choose [Call-In] from main screen.
  2. You will be prompted to order the various menu items the customer wants. (The actual order entry process is described later in another section.)
  3. After ordering the items, you will be prompted to enter the customer's name and phone number.


Carryout Orders (Walk-In)Image of Carryout Screen

  1. Choose [Carry Out] from main screen.
  2. You will be prompted to order the various menu items the customer wants. (The actual order entry process is described later in another section.)
  3. After ordering the items, you will be prompted to enter the customer's name.



Delivery OrdersImage of Delivery Screen

  1. Choose [Carry Out] from main screen.
  2. You will be prompted to order the various menu items the customer wants. (The actual order entry process is described later in another section.)
  3. After ordering the items, you will be prompted to enter the customer's name and the Delivery Company.




Combination Dine-In and Carryout Orders Image of GOGOGO

Sometimes a dine-in customer wants to take an item to-go as well.

  1. Touch [Dine In] from the main screen and order the various dine-in items.
  2. Then choose the item(s) the customer wants to take to-go.
  3. For each, touch the GOGOGO button which will indicate to the cook that those items are to go.



Order Entry Sequence - All Order Types

Order the Beverages and Server-Only items first Image of Server Only Items

The beverages and server-only items should be ordered first so you don't forget them.









Menu SectionsImage of Menu Sections

Order main menu items.

Choose the desired Menu Section








Order the Food ItemsImage of Menu Items

Order main menu items.










Modifier and Modifier Groups Image of Modifiers

You will be prompted to order various options and modifiers in a sequence. If you make a mistake and want to move back to a particular Modifier Group, select it at the right.








Customize ScreenImage of Customization Modifiers

Lastly you will be brought to the optional customization screen.










"ADD SIDES" Modifier Groups ButtonsImage of ADD SIDE

Some menu items allow you to order sides that don't normally come with the menu item. Example, the Skillet Omelet allows you to ADD SIDE MEAT. Just choose that modifier group button after the regular modidifier sequence is complete.







Image of 5 for $5 or 7 Burgers Options Ordering the "5 for $5" and "7 Burgers" Menu Items

First order the "5 for $5", or the "7 for Burger" item.

Then touch the "Toppings" button. This is allows you to order some of the burgers one way and others another way.

For example, the customer could have 3 burgers with fried onions, ketchup and mustard and 3 others with raw onions, pickles and ketchup.





Coupons Image of Coupons Image of Coupons

Each menu section has a Blue Coupon Button.








BOGO Coupons Image of BOGO Coupons

Instructions:

  1. BOGO means "Buy One, Get One" Free.
  2. Order the first menu item and beverage - at regular price.
  3. Locate the appropriate "BOGO Coupon".
  4. It will walk you through the order process for the "Get One Free" item.
  5. If the BOGO coupon includes a beverage, do not ring the second,"free beverage", just serve it.






Specials Image of Specials Screen

Choose the "Specials" Menu Section to get a screen of available specials.












Image of Discounts Screen Discounts

Employee Meals Discount

  1. Order the employee meal like any other order.
  2. Touch the [Discounts] button at the bottom of the order entry screen.
  3. Choose "Employee Discount" which will take 50% off the order.

Adding Onto Orders

<<< FIRE>>>

This word with the arrows appearing on a kitchen ticket means that items have been added on to an order that already was sent to the kitchen previously. The word "FIRE" should tell the cook to reference this ticket to another ticket at the same table.

Voids

Void Item

  1. Touch [Recall].
  2. Touch [YES] to reprint the guest check.
  3. Touch [Edit]
  4. Touch [Void] button (at bottom of screen).
  5. Highlight the item or items you wish to void.
  6. Touch [Finish], then [Done].
  7. On the "Print Kitchen Chit?" screen touch [YES] to print a notice in the kitchen informing them to not make the item(s) you voided. Touch [No] if you do not wish to print a notice into the kitchen.
  8. Touch [Done] again.

Void Order

  1.  Touch [Void].
  2. Select order using the same procedures for recalling orders above.
  3. Type in a reason for the void.
  4. Touch [Finish].
  5. On the "Print Kitchen Chit?" screen touch [YES] to print a notice in the kitchen informing them to not make the item(s) you voided. Touch [No] if you do not wish to print a notice into the kitchen.

Refunds

As a rule, we DO NOT give refunds. If a customer is unhappy with their food, we fix the problem by remaking the food if necessary. However, as a last resort, in the event of the need to encourage a customer or group of customers to leave due to their unruly behavior, a refund can be issued.

  1. When you press the Refund button, it will ask you to call the manager for approval.

Splitting Checks

The POS system does a nice job of splitting checks. However, it must be done correctly or there will be issues you do not want. So first there are two DONT'S:

1) DON'T split the check during the order entry process before touching [Done]. It will result in separate kitchen checks for each person's order resulting in major confusion for the cook.

2) DON'T split checks by [Recalling] the check . The guest count of the first check will still have the original guest count causing you to put extra NO BEVS on to meet the beverage per guest requirement.

Image of Item Split Screen

DO split the check after pressing [Done], only from the CASHIER STATION, by touching [Settle] as follows:

  1. Go to the cashier station
  2. Touch [Settle] - (Don't worry you won't actually settle it now.)
  3. Touch [Split]. NOTE: Do not touch [Even Split].
  4. Add the # of checks desired for the group.
  5. Touch and move items to the desired checks.
  6. Touch [Finish].
  7. Touch [Done].

Finally, when you're ready to settle the individual checks, [Recall] and print each separate check. Then settle each separately.

Even SplitImage of Even Split

Sometimes customers ask to have their check split evenly by dollar amount versus by menu items. Utilize the [Settle] method for splitting checks as described above, but touch the [Even Split] button. This will divide the check into two checks that each party can then settle as they like, i.e. with cash or credit card.




Settling Orders

  1. Touch [Settle]
  2. Choose the appropriate check
  3. Touch the appropriate method of payment button, i.e. Cash or Credit Card.

To Cash

Touch [CASH] and follow the appropriate screen prompts for entering the amount tendered and making change.

To Credit Card

If Customer is at the Register

  1. Swipe (or insert) card
  2. A credit card receipt with tip line will print
  3. Present receipt to customer for signature and possible tip
  4. If the customer listed a tip, touch the [Green] tip button, which allows you to apply the tip
  5. Touch [Process]
  6. Touch [Pay]
  7. Touch [Receipt] - this is the final receipt to give to the customer.

If Customer is not at the Register

  1. Swipe (or insert) card
  2. A credit card receipt with tip line will print
  3. Touch [Done]
  4. Go to customer to present the receipt for signature and possible tip
  5. Return to system, touch [Settle] and choose the appropriate table/check from the list
  6. Because you already ran the card, it will bring you to the credit card screen. If they gave a tip, touch the [Green] tip button. If they didn't give a tip, simply touch the [Pay] button.
  7. Either way, touch [Process]
  8. Touch [Pay]
  9. Touch [Receipt] - this is the final receipt to give to the customer.

To Gift Card

See how to settle an order with a Gift card outlined below under Gift Card Machine.


Gift Cards

Image of Gift Card MachineSelling a Gift Card

A two-step process:

1. First, sell the Gift Card through the POS system and settle the transaction with cash or credit.

2. Then, add the amount to the gift card using the Gift Card machine:

  • Press F3 to get menu
  • Press ISSUE
  • Enter Clerk ID (1)
  • Follow the other on screen prompts

Image of Gift Card MachinePaying with a Gift Card

A three-step process.

1. Check the available balance on the card:

  • Press F3 to get menu
  • Press INQUIRE
  • Enter Clerk ID (1)
  • Follow the on screen prompts

2. Redeem the amount from the Gift Card using the Gift Card machine:

  • Press F3 to get menu
  • Press REDEEM
  • Enter Clerk ID (1)
  • Follow the other on screen prompts
2. Settle the order on the POS system to "Gift Card/Webb Bucks"


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Smart Safe

Making DepositsImage of Safe Panel

  1. Enter your personal safe number and PIN.
  2. When the lights on the bill readers turn green, feed with cash.
  3. When done, press the Quit/Save button.

Closing the Shift

Make the final deposit for the shift, then:

  1. Enter your personal code and PIN.
  2. Select #5 (Reporting)
  3. Select #5 (Shift Report)
  4. Select #1 (Current business day)
  5. Select #1 (Print report).
  6. After the receipt prints, press the cut button. The receipt will show all of the money you dropped for the shift.


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