POS System
Clocking In
- Touch [Time Card]
- Touch [Clock In]
- Screen will say "Your clock in time will show as..." Touch [OK]
Cashier In
- Touch [Cashier In]
- Touch [Cash Tray 1]
- Count and enter the cash and coins
- Touch [Finish]
- Touch [Yes] to "Money Count Finished"
- Touch [Yes] to Print Money Count Receipt.
Dine In Orders
- Choose [Dine In] from main screen.
- Select the [Table #]
- Enter [Total Guests].
- You will be prompted to order the various menu items the
customer wants. (The actual order entry process is described later
in another section.)
Call In Orders
- Choose [Call-In] from main screen.
- You will be prompted to order the various menu items the
customer wants. (The actual order entry process is described later
in another section.)
- After ordering the items, you will be prompted to enter the
customer's name and phone number.
Carryout Orders (Walk-In)
- Choose [Carry Out] from main screen.
- You will be prompted to order the various menu items the
customer wants. (The actual order entry process is described later
in another section.)
- After ordering the items, you will be prompted to enter the
customer's name.
Delivery Orders
- Choose [Carry Out] from main screen.
- You will be prompted to order the various menu items the
customer wants. (The actual order entry process is described later
in another section.)
- After ordering the items, you will be prompted to enter the
customer's name and the Delivery Company.
Combination Dine-In and Carryout Orders
Sometimes a dine-in customer wants to take an item to-go as well.
- Touch [Dine In] from the main screen and order the various
dine-in items.
- Then choose the item(s) the customer wants to take to-go.
- For each, touch the GOGOGO button which will indicate to the
cook that those items are to go.
Order Entry Sequence - All Order Types
Order the Beverages and Server-Only items first
The beverages and server-only items should be ordered first so you
don't forget them.
Menu Sections
Order main menu items.
Choose the desired Menu Section
Order the Food Items
Order main menu items.
Modifier and Modifier Groups
You will be prompted to order various options and modifiers in a
sequence. If you make a mistake and want to move back to a particular
Modifier Group, select it at the right.
Customize Screen
Lastly you will be brought to the optional customization screen.
"ADD SIDES" Modifier Groups Buttons
Some menu items allow you to order sides that don't normally come
with the menu item. Example, the Skillet Omelet allows you to ADD SIDE
MEAT. Just choose that modifier group button after the regular
modidifier sequence is complete.
Ordering the "5 for $5" and "7 Burgers"
Menu Items
First order the "5 for $5", or the "7 for
Burger" item.
Then touch the "Toppings" button. This is allows you to order some of
the burgers one way and others another way.
For example, the customer could have 3 burgers with fried onions,
ketchup and mustard and 3 others with raw onions, pickles and ketchup.
Coupons
Each menu section has a Blue Coupon Button.
BOGO Coupons
Instructions:
- BOGO means "Buy One, Get One" Free.
- Order the first menu item and beverage - at regular price.
- Locate the appropriate "BOGO Coupon".
- It will walk you through the order process for the "Get One
Free" item.
- If the BOGO coupon includes a beverage, do not ring the
second,"free beverage", just serve it.
Specials 
Choose the "Specials" Menu Section to get a screen of available
specials.
Discounts
Employee Meals Discount
- Order the employee meal like any other order.
- Touch the [Discounts] button at the bottom of the order entry
screen.
- Choose "Employee Discount" which will take 50% off the order.
Adding Onto Orders
<<< FIRE>>>
This word with the arrows appearing on a kitchen ticket means that
items have been added on to an order that already was sent to the
kitchen previously. The word "FIRE" should tell the cook to reference
this ticket to another ticket at the same table.
Voids
Void Item
- Touch [Recall].
- Touch [YES] to reprint the guest check.
- Touch [Edit]
- Touch [Void] button (at bottom of screen).
- Highlight the item or items you wish to void.
- Touch [Finish], then [Done].
- On the "Print Kitchen Chit?" screen touch [YES] to print a
notice in the kitchen informing them to not make the item(s) you
voided. Touch [No] if you do not wish to print a notice into the
kitchen.
- Touch [Done] again.
Void Order
- Touch [Void].
- Select order using the same procedures for recalling orders
above.
- Type in a reason for the void.
- Touch [Finish].
- On the "Print Kitchen Chit?" screen touch [YES] to print a
notice in the kitchen informing them to not make the item(s) you
voided. Touch [No] if you do not wish to print a notice into the
kitchen.
Refunds
As a rule, we DO NOT give refunds. If a customer is unhappy with
their food, we fix the problem by remaking the food if necessary.
However, as a last resort, in the event of the need to encourage a
customer or group of customers to leave due to their unruly behavior,
a refund can be issued.
- When you press the Refund button, it will ask you to call the
manager for approval.
Splitting Checks
The POS system does a nice job of splitting checks. However, it must
be done correctly or there will be issues you do not want. So first
there are two DONT'S:
1) DON'T split the check during the order entry
process before touching [Done]. It will result in
separate kitchen checks for each person's order resulting in major
confusion for the cook.
2) DON'T split checks by [Recalling]
the check . The guest count of the first check
will still have the original guest count causing you to put extra NO
BEVS on to meet the beverage per guest requirement.

DO split the check after pressing [Done], only from
the CASHIER STATION, by touching [Settle] as follows:
- Go to the cashier station
- Touch [Settle] - (Don't worry you won't
actually settle it now.)
- Touch [Split]. NOTE: Do not touch
[Even Split].
- Add the # of checks desired for the group.
- Touch and move items to the desired checks.
- Touch [Finish].
- Touch [Done].
Finally, when you're ready to settle the individual
checks, [Recall] and print each separate check. Then
settle each separately.
Even Split
Sometimes customers ask to have their check split evenly by dollar
amount versus by menu items. Utilize the [Settle] method for splitting
checks as described above, but touch the [Even Split] button. This
will divide the check into two checks that each party can then settle
as they like, i.e. with cash or credit card.
Settling Orders
- Touch [Settle]
- Choose the appropriate check
- Touch the appropriate method of payment button, i.e. Cash or
Credit Card.
To Cash
Touch [CASH] and follow the appropriate screen prompts for entering
the amount tendered and making change.
To Credit Card
If Customer is at the Register
- Swipe (or insert) card
- A credit card receipt with tip line will print
- Present receipt to customer for signature and possible tip
- If the customer listed a tip, touch the [Green] tip button,
which allows you to apply the tip
- Touch [Process]
- Touch [Pay]
- Touch [Receipt] - this is the final receipt to give to the
customer.
If Customer is not at the Register
- Swipe (or insert) card
- A credit card receipt with tip line will print
- Touch [Done]
- Go to customer to present the receipt for signature and possible
tip
- Return to system, touch [Settle] and choose the appropriate
table/check from the list
- Because you already ran the card, it will bring you to the
credit card screen. If they gave a tip, touch the [Green] tip
button. If they didn't give a tip, simply touch the [Pay] button.
- Either way, touch [Process]
- Touch [Pay]
- Touch [Receipt] - this is the final receipt to give to the
customer.
To Gift Card
See how to settle an order with a Gift card outlined below under
Gift Card Machine.
Gift Cards
Selling
a Gift Card
A two-step process:
1. First, sell the Gift Card through the POS system and settle the
transaction with cash or credit.
2. Then, add the amount to the gift card using the Gift Card machine:
- Press F3 to get menu
- Press ISSUE
- Enter Clerk ID (1)
- Follow the other on screen prompts
Paying
with a Gift Card
A three-step process.
1. Check the available balance on the card:
- Press F3 to get menu
- Press INQUIRE
- Enter Clerk ID (1)
- Follow the on screen prompts
2. Redeem the amount from the Gift Card using the Gift Card machine:
- Press F3 to get menu
- Press REDEEM
- Enter Clerk ID (1)
- Follow the other on screen prompts
2. Settle the order on the POS system to
"Gift Card/Webb Bucks"
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Smart Safe
Making Deposits
- Enter your personal safe number and PIN.
- When the lights on the bill readers turn green, feed with
cash.
- When done, press the Quit/Save button.
Closing the Shift
Make the final deposit for the shift, then:
- Enter your personal code and PIN.
- Select #5 (Reporting)
- Select #5 (Shift Report)
- Select #1 (Current business day)
- Select #1 (Print report).
- After the receipt prints, press the cut button. The receipt
will show all of the money you dropped for the shift.
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