Enter Passcode Screen
The last modifier screen of every menu item is the "Customize" screen. Among the other modifiers on that screen, is a [Go GO GO GO GO] button. Press that button to tell the cook that among other items on a dine-in order, this item is for Take Out.
The beverages and server-only items should be ordered first so you don't forget them.
Order main menu items.
Choose the desired Menu Section
Order main menu items.
You will be prompted to order various options and modifiers in a
sequence. If you make a mistake and want to move back to a particular
Modifier Group, select it at the right.
Lastly you will be brought to the optional customization screen.
First order the "7 for Burger" item.
Then touch the "Toppings" button. This is allows you to order some of the burgers one way and others another way. For example, the customer could have 3 burgers with fried onions, ketchup and mustard and 3 others with raw onions, pickles and ketchup.
Each menu section has a Blue Coupon Button.
Instructions:
Choose the "Specials" Menu Section to get a screen of available specials.
This word with the arrows appearing on a kitchen ticket means that items have been added on to an order that already was sent to the kitchen previously. The word "FIRE" should tell the cook to reference this ticket to another ticket at the same table.
As a rule, we DO NOT give refunds. If a customer is unhappy with their food, we fix the problem by remaking the food if necessary. However, as a last resort, in the event of the need to encourage a customer or group of customers to leave due to their unruly behavior, a refund can be issued.
The POS system does a nice job of splitting checks. However, it must be done correctly or there will be issues you do not want. So first there are two DONT'S:
1) DON'T split the check during the order entry process before touching [Done]. It will result in separate kitchen checks for each person's order resulting in major confusion for the cook.
2) DON'T split checks by [Recalling] the check . The guest count of the first check will still have the original guest count causing you to put extra NO BEVS on to meet the beverage per guest requirement.
DO split the check after pressing [Done], only from the CASHIER STATION, by touching [Settle] as follows:
Finally, when you're ready to settle the individual checks, [Recall] and print each separate check. Then settle each separately.
Sometimes customers ask to have their check split evenly by dollar
amount versus by menu items. Utilize the [Settle] method for splitting
checks as described above, but touch the [Even Split] button. This will
divide the check into two checks that each party can then settle as they
like, i.e. with cash or credit card.
Touch [CASH] and follow the appropriate screen prompts for entering the amount tendered and making change.
See how to settle an order with a Gift card outlined below under Gift Card Machine.
If the check is closed, click the status filter button (it's a green button on the left hand side of the screen), select settled order, and all settled orders will appear and they can select the ticket they need to bring back up.
Or another way is to look up the order number (get the order number off the credit card receipt).To do that they can click the search bar in the upper right corner of the POS, type in the order number, click the second blue button on the right hand side of the screen, click print to print receipt.
Search for a closed check.
1. Green buttons on left, status filter, three options open order, settled order, voided order. Choose settled order. You need order number to hunt through the list.
Choose the order, blue buttons on right, choose the second one down which shows a receipt. Touch that. Presented with three options which are print, email, text. Choose print. Press green bar to exit. Press check mark if done.
2. Log in, in upper white area, there order or ticket number blue bar with manginifying glass. Touch the blue bar. Enter Order number, press magnifying number. Repeat the steps from above to print.
3. There is a search button on the green buttons on the left but you have to scroll down to see it.
A three-step process.
1. Check the available card balance using the dedicated gift card machine. On it:
2. Redeem the amount from the gift card using the dedicated gift card machine On it:
2. Settle the order "Gift Card/Webb Bucks" on the POS system settle screen.
A two-step process:
1. First, sell the Gift Card on the POS system, settling the transaction with cash or credit.
2. Add the amount to the gift card using the Gift Card machine. On it:
Make the final deposit for the shift, then:
Repeat order back
Menu prices and Modifier prices - on ipad - two finger touch
Menu prices and Modifier prices - android - two finger touch
Coupons, print a customer receipt, and attach coupon.
Emp Dining area
Meal ticket
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Tendering Webb Bucks
The best way to do this would be to use the amount split feature . Since
external tenders are designed for 3rd party orders, these will always
settle the entire amount.
To work around this, you can use the amount split feature when settling.
When splitting, for the first amount, you would enter the amount that will
be settled by Webb Bucks, for example 4 dollars. You must settle the 2nd
amount first, with whatever tender the customer is using to pay for the
rest, be it cash, credit etc. Then you can settle the remaining 4 dollars
with the Webb Bucks tender.
https://www.aldridgeinc.com/employees/training/.content/pos.php
https://www.aldelo.com/aldelo-express-training-videos.html
Screen Shot: Simultaneously press and then release the top button (on the
top-right edge of iPad) and either volume button.
Please sign click here.