These unprecedented times bring important new practices and procedures in addition to adhering to all of the food safety practices we follow as outlined in the Wisconsin Food Code.
In addition to the person-in-charge duties as outlined in our Food Safety Training Manual, the person-in-charge will oversee and enforce these important additional practices and procedures including physical distancing.
You are. If you are a cashier, you are the person in charge in-so-far as elements of this safety plan pertain to procedures that you can complete or enforce. If you are the cook, you are the person-in-charge in-so-far as elements of this safety plan pertain to procedures that you can complete or enforce.
IMPORTANT EMPLOYEE NOTICE
1. Answer these questions:
2A. If No to all of the above questions, move to Temperature Check
2B. If Yes to any question employee must go home and cannot return to work until approval from a medical professional is received, or you have met the return to work conditions outlined in this protocol.
3. If Yes to any question or temperature is 100 degrees or more employee must go home and cannot return to work until approval from a medical professional is received, or you have met the return to work conditions outlined in this protocol.
A good thing is that George Webb restaurant staffs are typically limited to from one to four employees at any given time, with two employees being most common, so physical distancing and contact limitation is fairly easily accomplished. Having said that, the person-In-charge shall monitor that face coverings and physical distancing protocols are being adhered to as follows.
All employees must wear a face covering during their shift(s). The company has a variety of washable cloth facemasks available. One has, or will be provided free of charge. If you need another simply ask, the cost will be $5.28 (that you can charge to your uniform account). If you arrive with no face mask, a new clean disposable face mask will be provided at no cost. Washable cloth face coverings must laundered after each shift.
To remind staff of the importance of the physical distancing requirement, we have placed numerous "Maintain 6' distance floor markings in a number of key areas including the kitchen and other back of house area floors.
Customer Service and Food Preparation
Staff must maintain proper distances while performing the tasks of waiting on customers and preparing food.
Storage and Other Areas
While in the food storage area, walk-in refrigeration, break area, manager office, and restrooms, it is best that employees are aware of and do what they can to physical distance and limit contact.
Delivery Personnel and Maintenance Vendors
Employees should maintain physical distancing when interacting with
outside personnel including when receiving deliveries. Such personnel
must use face coverings and maintain physical distancing when present,
and have been notified of this protocol. Employees should be aware of
and limit their contact to such personnel to not more than 5 minutes.
Employees on Break
During breaks we must ensure the six (6) feet distance between employees is maintained. Our standard policy of one person on break at a time should help to assure this. However, to reinforce the policy:
Employees are directed to ensure proper hand hygiene practices including frequency in washing hands, and use of sanitizer per our Food Safety Training Manual (click here).
The work areas have been equipped with proper sanitation products, including one or more hand washing sinks, hand washing soap, nail brush, paper towels, and trash container, as well as hand sanitizer for all employees who prepare food or assist customers.
Employees must take special precautions when coughing or sneezing per this important CDC bulletin (click here)
A freshly washed apron shall be worn each day per our employee uniform policy.
Employee personal items such as jackets and purses shall be stored separately from other's items and brought home after each shift.
The staff as monitored by the person-in-charge shall assure that these new practices and procedures are implemented.
Mandatory Face Mask Ordinance in Milwaukee Effective July 15, 2020
Any person 3 years old or older shall have possession of a face covering when the person leaves home and shall wear the face covering whenever the person is in an indoor public space. (This includes employees in doing their jobs.)
The Milwaukee ordinance expects businesses to enforce the requirement. A business needs to inform customers that masks are required, except when actively eating and drinking. Masks are required while ordering and waiting for food, visiting the restroom and exiting the restaurant. Penalties to the business for failing to enforce can be a Warning; a $50-500 fine; and repeat violations could result in businesses being shut down by the health department.
Our goal is to comply with the enforcement policy by offering a solution to customers without having a confrontation:
When Faced with a Customer Who Refuses to Wear a Mask
If the customer does not comply, both employees should move on to the next customer that is wearing a mask.
Customer Claims a Disability is the Reason for Refusal to Wear Mask
Ask: "Are you unable to wear a mask because of a disability?"
Instead of additional questions regarding the disability or demanding documentation, engage the customer in an interactive process to determine possible alternative methods of service that would allow to keep the employees and other customers safe, while still providing service/goods to the customer. Example, "I can quickly take your carryout order and ask you to wait outside until the order is ready."
Signage has been created to communicate these important new protocols for our customers.
A hand sanitizer dispenser is available at the entry to the restaurant for convenient use by customers.
Physical Distance Reminders
To help assure that customers are reminded of the importance of physical distancing, we have placed numerous "Maintain 6' distance floor markings in a number of key areas.
A number of technology solutions has been implemented to reduce person-to-person interaction.
The George Webb website provides information regarding location hours, required use of face coverings, limited dining service, availability of carryouts, preordering of carryouts where available, and 3rd party delivery options to assure a contactless or near contactless experience.
We encourage off-premises consumption of food as follows:
We have installed a hanging clear vinyl barrier at our cashier station where maintaining physical distance of six feet had been difficult.
In order to ensure there is adequate distancing between dine-in seating, we have closed certain table seating such that no less the six (6) feet of physical distancing occurs between groups of customers. Additionally or alternatively depending on the physical layout, we have or will have installed clear vinyl or plexiglass barriers that extend to six feet high from the floor. Employees will enforce such seating, not allowing seating in tables or counter seats that are marked as closed.
We have limited our booth or table seating to the maximum number that each such seat is designed for (2-top, 4-top and 6-top tables/booths). The extra chairs that we normally had available have been removed to help assure this. NOTE: People in the same party seated at the same table do not need to be six feet apart.
Customers have options in order to avoid touching otherwise shared objects as follows:
Seat Customers Only at Cleared and Disinfected Tables
Prior to seating customers, besides the routine procedure of wiping and sanitizing using a clean towel from the red bucket with bleach water to 100 ppm per our Server Training Manual (click here), we will follow up by spraying a hospital-grade disinfectant with an emerging viral pathogens claim against SARS-CoV-2, EPA-Reg No 1677-235 (spec sheet here) in preparation for customer seating. This will include the table surface and seat.
Do Not Set Tables Prior to Seating Customers
Bring the placemats, wrapped silverware bundle and condiment
containers to the table as customers are seated, not before.
Individual Creamers for Coffee
For coffee service, ask the customer if they will like cream, and bring the number of individual creamers requested.
Beverage Refills for Customers
Limit Customer Interaction Time
Incidental contact is to be expected, however, our goal is to limit continuous contact with customers to less than 5 minutes.
Dine-in Customers Who ask for a Takeout Container
Do not handle this task for the customer. Provide the container and ask the customer to put the food in the container themselves.
Clearing Dishes and Other Items from Tables
As server/cooks move from their primary duties of providing customer service and cooking food, staff will take the following additional precaution to protect their eyes in addition to the facemask which protects your nose and mouth:
The shift duty of wrapping of silverware, shall be performed while wearing gloves after washing hands.
The person-in-charge shall be designated to oversee and enforce these hourly additional sanitization and disinfection procedures.
Using the approved EPA disinfectant, we have implemented an hourly disinfection routine to high-touch areas in the restaurant. The person in charge shall assure that the following objects related to customer entry, pickup, and payment, which are touched frequently are sprayed and wiped all as follows:
Using the approved EPA disinfectant, the person in charge shall assure that the following restroom surfaces are sprayed and wiped.
Wear disposable gloves, spray
A log entry must be made using on any tablet in the facility, choosing "Hourly Cleaning Log Entry" from the menu.
The janitor's daily duties have been enhanced to clean and disinfect the high-touch and restroom areas noted above.
If an employee has symptoms, has been in contact with a positive case, or may have brought the virus into the workplace, management will take the following steps depending on circumstances.
In the Event of Two or More COVID-19 Cases within the Workplace within 14 days.
Management will report the outbreak to the City of Milwaukee Health Department at 414-286-3674.
The US Dept of Labor has instituted paid leave entitlements in the event time off is needed due to COVID-19 as outlined in a poster located where other employee entitlements and human resource posters are displayed.
Signage in the restaurant indicates that our COVID-19 safety plan is available upon request at: www.aldridgeinc.com/covid
I acknowledge that I have received a copy of the COVID SAFETY PLAN. This information describes important and required information about George Webb Restaurant's COVID-19 prevention in the workplace. I understand that I should consult with George Webb's management if I have any questions. I understand that these outlined practices are in place for the safety of my co-workers, our customers, and myself. Failure to adhere to these policies and procedures may put my employment in jeopardy.
Since the prevention procedures described here are subject to change, I acknowledge that revisions to the COVID-19 Safety Plan may occur. I understand that George Webb may change, modify, suspend, interpret or cancel, in whole or part these procedures and that such revised information may supersede, modify or eliminate existing policies. Only Tom Aldridge shall have sole authority to add, delete or adopt revisions to these policies. I understand and agree that I will read and comply with the policies. My continued employment is contingent on following those policies.
Please acknowledge that you have read this COVID-19 Safety Plan click here.