As tickets come in, first count up the needed ingredients prior to placing any food on the grill. For example, count up the number of hamburger patties, fries, hashbrowns, orders of sausage, bacon, etc. Get everything out you will need prior to placing food on the grill.
To set up is to plan ahead. After counting up, it's time to set up. Before cooking any food, plan where the food will go on the grill and after it's been cooked. Get the plates out and up on the board, the bun tops on the grill and the bottoms on the plates before putting any food on the grill.
The proper cooking time of the various food items is important. Some items, such as hashbrowns, omelets or grilled sandwiches take longer than other items such as hamburgers, fries or sausage. Start orders by putting the items on the grill that will take the longest and leave the faster cooking items for later.
When workloads require that there are two cooks, communication is important. The runner or egg/toaster person should count up and help set up by saying, example: "we need four hashbrowns, two orders of bacon and one order of sausage." The cook will concentrate on cooking the food and reviewing guest checks. Then again, the runner or egg/toaster person would say as eggs go on the plates, "hashbrowns to go on this OE, sausage on this OM."
There will be periods when orders keep coming in wave after wave. When this occurs, prepare batches of tickets. Take an appropriate group of tickets (4,6,8) stopping at a logical point. Count up the food components for the current batch. Prepare that batch and begin preparation for the next batch as you do.
Between orders and before walking away from the cooking area:
Place bun top on grill first! The bun top needs to be served warm and the warming process needs time. Place bun bottom on board (or plate). Get out the patty, pickles, lettuce, mayo, etc. Place the patty on the grill. If hamburger is with fried onions, grab the onion can and bring it over to the meat. Grab a few onion pieces and apply to top of meat. Flip patty as soon as it's grayish brown underneath and before shrinkage occurs. If with cheese, add the cheese immediately. (If necessary, squirt a little water to help melt the cheese.) To remove the patty and put the hamburger together, scoop the bun top, place it on the patty, then scoop both and place on bottom bun.
What's the First Step to Making a Hamburger?
Never cook the onions separately on the grill. Never cook the onions in butter. Apply the onions to the top of each burger patty. When you flip the patty, the onions will cook in the juice from the meat and the heat from the griddle.
Store onions in the stainless steel onion can. Rinse the onions by filling the can with cold water. Keep the can filled with fresh cold water. Pour off the water periodically, and add fresh water.
Melt the butter in the pan over medium heat. Carefully place the eggs on top of the melted butter. Cook on the first side until about halfway done, then "flip" the eggs and continue to cook on the other side. Cook until the eggs are to the desired degree of doneness. Depending on how the eggs look, you might flip the eggs back to the first side in order to present the "prettier" side.
Melt the butter in the pan over medium heat. Crack two eggs in a mixing bowl. Squirt one-tablespoon water to the egg mixture. Beat with a fork until the white and yolks are thoroughly mixed. Pour the egg mixture directly onto the melted butter. After the eggs set up around the edge of the pan, begin to stir using the plastic fork. Continue stirring until the desired degree of doneness. Remove the eggs from the pan at once when they have been cooked to customer's request.
Melt the butter in the pan over low heat. Prepare egg mixture as you would for scrambled eggs. Add portion omelet mix (Denver, Mushrooms or Ham, etc.) to eggs. Pour egg mixture into pan on top of the butter. Cover the egg pan and cook the omelet slowly over low flame. DO NOT BROWN THE OMELET. "Flip" the omelet using the nylon turner or by flipping in the pan. Continue to cook on the second side until cooked through. Flip the omelet back to the first side in order to present the "prettier" side. Fold the omelet and slide onto serving plate. Layer one portion of shredded cheddar cheese over omelet before folding.
You can use the nylon turner pictured here to flip the omelets. Here's how: Slide the turner under; raise up to allow the uncooked egg to run off (makes the omelet lighter); then flip it over.
Scrape, then wipe the grill, It must must have no food debris or excess oil. Carefully pour two spoonfuls of batter onto the grill per cake (1-1/2 spoonfuls for Double Webb pancakes). When the bubbles in the cakes have just begun to pop, check the underside, if they are a nice golden brown, flip them over. Trim any batter spillage from the cake using the turner edge. Cook on the second side until just cooked through. Remove the cakes with the turner and stack shingle style on the plate.
A quick-sell is a small carryout order, for example a couple of burgers that comes in during busy times when the seats are full with dine-in customers and the kitchen is loaded with orders.
Quick sell customers are not willing to wait as long as seated dine-in customers. Therefore, the cook should watch for quick-sells, pluck them out of order, and get them done quickly!
The runner is the cook on the egg stove side who runs our front and assists and coordinates the activities of the server(s) in order to expedite customer order taking.
If one side or the other of the grill seems to hot or not hot enough, you can make a slight adjustment.
An experienced cook knows the appropriate temperature by sense of cooking speed rather than only relying on the position of the dials.
Please inform management immediately should there be a problem with temperature control of the grill.
Our policy is to never have to tell a customer we are out of anything.
If you are low or out of anything call the manager immediately.
If the manager is not responsive, call Tom Aldridge (262) 893-1124.
Imagine going to a McDonald's and being told "we're not taking orders right now"
It never happens.
- cooks telling servers "I'm cleaning the grill, don't send any orders back", or something to that effect -or-.
- servers telling customers "sorry I've cashiered out need to wait until the next shift"
Cook: Do not tell the servers anything about "cleaning the grill" or "not taking orders". Do your cook line cleaning, including cleaning the grill, between orders. Do the grill quickly get it back into operation all without any announcement about it.
Servers: You can and should take orders even after cashiering out if you're waiting on the next cashier. Simply recall the orders and press the "Batch Transfer" button to move your orders to the new server on duty. Then you can cashier out and/or clock out.