We are a full-service restaurant and Service begins right at the front door, so picture the customer arriving and let's go from there...
| Step | Do | Say |
| 1. | Greet & Seat: Shout hello the moment the door opens and direct customer to take any seat. Or if store is busy, point out a table that you have ready. | "Hi, sit wherever you like" -or- "Hi, I'll have a table ready in a moment." |
| 2. | Offer Beverage as
you grab a napkin and silverware: Approach
quickly and bring these items. |
"Anything to drink today, coffee or soda?" |
| 3. | Take Order & Repeat
It: When the customer appears to be ready, take
order, then REPEAT IT TO THE CUSTOMER to avoid mistakes
or misunderstandings. |
"Let me repeat your order to make sure I have it correct." |
| 4. | Place Order & Give
Receipt: Place the order on the handheld
POS device, a receipt will print, give it to customer
immediately. |
"Here's your receipt, I'll be right back with silverware." |
| 5. | Bring "Server-Only" Items
and Additional Silverware:
Grab items like soup and other beverages, and any
additional silverware. |
|
| 6. | Offer Beverage Refill: While
waiting on food preparation, return to check on beverage refill. |
"Care for a refill?" |
| 7. | Serve Food & Ask If Have
Everything |
"Here's your order... Do you have everything you need?" |
| 8. | Check Back: Within
"two minutes or two bites" check back and ask... |
"How is everything?" |
| 9. | Pre-clear: Monitor
tables and as customer finishes their food, clear the dishes
before they leave so the place doesn't look like a mess after
the rush. |
"May I take your plate?" |
| 10. | Closing |
"Thank you! Good Bye! Come Again! |
Please sign click here.