We are a full-service restaurant.
Service begins at the front door. Picture the customer arriving, and
follow these ten steps from greeting through goodbye.
1
Greet and seat
Greet the customer the moment the door opens and invite them to take
any open seat. If the store is busy, point out a table that will be
ready shortly.
“Hi! Sit wherever you like.”
or
“Hi! I’ll have a table ready in a moment.”
2
Offer a beverage
Approach promptly. As you offer a beverage, bring a napkin and
silverware.
“Anything to drink today—coffee or soda?”
3
Take the order and repeat it
When the customer is ready, take the order and repeat it back to
prevent mistakes or misunderstandings.
“Let me repeat your order to make sure I have it
correct.”
4
Place the order and give the receipt
Enter the order on the handheld POS device and give the printed
receipt to the customer immediately.
“Here’s your receipt. I’ll be right back with
silverware.”
5
Bring server-only items
Bring soup, other beverages, and any additional silverware the
customer needs.
No standard phrase—tell the
customer what you are bringing when helpful.
6
Offer a beverage refill
While the food is being prepared, return to the table and check
whether a refill is needed.
“Care for a refill?”
7
Serve the food and check the order
Place each item carefully and confirm that the customer has
everything needed.
“Here’s your order. Do you have everything you
need?”
8
Check back
Return within two minutes or two bites to make sure everything
is right.
“How is everything?”
9
Pre-clear the table
Watch the table and, as customers finish, remove empty dishes so the
table stays clean and comfortable.
“May I take your plate?”
10
Close with appreciation
Thank the customer warmly and invite them to return.
“Thank you! Goodbye—come again!”