We are a full-service restaurant and Service begins right at the front door, so picture the customer arriving and let's go from there...

Step	Do	Say
1.	Greet & Seat:  Shout hello the moment the door opens and direct customer to take any seat. Or if store is busy, point out a table that you have ready.	"Hi, sit wherever you like" -or- "Hi, I'll have a table ready in a moment."
2.	Offer Beverage as you grab a napkin and silverware:  Approach quickly and bring these items.	"Anything to drink today, coffee or soda?"
3.	Take Order & Repeat It: When the customer appears to be ready, take order, then REPEAT IT TO THE CUSTOMER to avoid mistakes or misunderstandings.	"Let me repeat your order to make sure I have it correct."
4.	Place Order & Give Receipt: Place the order on the handheld POS device, a receipt will print, give it to customer immediately.	"Here's your receipt, I'll be right back with silverware."
5.	Bring "Server-Only" Items and Additional Silverware: Grab items like soup and other beverages, and any additional silverware.
6.	Offer Beverage Refill: While waiting on food preparation, return to check on beverage refill.	"Care for a refill?"
7.	Serve Food & Ask If Have Everything	"Here's your order... Do you have everything you need?"
8.	Check Back: Within "two minutes or two bites" check back and ask...	"How is everything?"
9.	Pre-clear: Monitor tables and as customer finishes their food, clear the dishes before they leave so the place doesn't look like a mess after the rush.	"May I take your plate?"
10.	Closing	"Thank you! Good Bye! Come Again!