Personal Safety

Essential Safety Rules

Image of Safety First
  1. Report every injury, no matter how slight, to your manager.
  2. Excessive jewelry (rings, bracelets, neck chains, etc.) should not be worn.
  3. Wear proper shoes.
  4. Wear Neoprene Safety Gloves when cleaning hot equipment such as fryers and the griddle.
  5. Use tools only for their designed purpose.
  6. Know the location and use of the fire extinguishers and exhaust hood fire suppression pull ring.
  7. Horseplay, fighting, possession of firearms or possession or use of alcoholic beverages or illegal drugs, are forbidden.
  8. Know the robbery procedures.

Avoiding Burns

Image of Neoprene Gloves

Burns and scalds can be caused by any of these:

Observe the following safety procedures:

  1. Wear Neoprene Safety Gloves when handling hot equipment and always for cleaning the fryers and the griddle
  2. Turn off stoves when not in use
  3. Assume all pots and metal handles are hot
  4. Keep pot handles away from hot burners
  5. Make sure handles of pots and pans do not stick out from counter or cooking stove
  6. Lift lids by opening away from you
  7. Allow fryer grease to cool to 160 degrees before filtering or disposing
  8. Do not overfill pots, or fryers
  9. Do not leave metals spoons in pots while cooking
  10. Do not overstretch to reach an uncomfortable distance

Slips and FallsImage of Wet Floor Sign

Observe the following safety rules to prevent slips and falls:

  1. Wear the proper shoes
  2. Keep floors clean and dry
  3. Use warning signs for wet floors
  4. Point out spills to others and immediately proceed to mop up

Shoes Image of shoes

Shoes with the following attributes must be worn for safety reasons.

Where you purchase your shoes is up to you as long as they above attributes.

Proper Lifting Image of Proper Lifting

  1. Size up the load
  2. Back strait - butt out - head forward
  3. Bend at knees
  4. Lift

Knife Safety

Image of Knife Use

Fryer SafetyImage of Fryer

No Hats, Hoodies or Sunglasses Policy

No Hats, No Hoodies, No Sunglasses The "No Hats, No Hoods, No Sunglasses" signage adds another layer of protection for employees and customers. For those customers who fail to notice the sign, employees should politely say "for safety reasons, please remove your hat, hoodie, and/or sunglasses".

The one exception is that under some circumstances, such as religious traditions, the request may be offensive to some customers. So please use good judgment as best you can.

In Case of Robbery

Your personal safety is our number one concern.


  1. Know your surroundings and note changes in the environment
  2. Greet every customer using direct eye contact
  3. Trust your "gut" feeling and instinct
  4. If you are suspicious of a someone's behavior, alert other employees if possible.
  5. Be aware of people monitoring business activity, nervousness or loitering.


  1. Remain calm
  2. Do exactly what the robber tells you to do
  3. Do not attempt to argue in any way
  4. Do not make any sudden moves
  5. Make mental notes of suspect (description from head to toe, scars, odors)


  1. Press the silent holdup button immediately after the robber(s) have left the premises*.
  2. If possible, try to get vehicle description and direction of travel
  3. Write down mental notes as soon as possible
  4. Protect evidence that may be have been touched by the suspect (counter tops, demand notes, shoe prints).
  5. Call 911 even though you have pressed the silent holdup button.

*Silent Holdup Button

Each location is equipped with several hidden holdup silent alarm button as follows:

Ask your manager to show you exactly where the holdup buttons are and how to use them. Do not make any sudden moves toward the button during a robbery. Press the button after the robber(s) have left the premises.

Never press the holdup button for general customer disturbances!

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