Overview
We don't want the homeless in the restaurant. While our restaurants serve the public, the restaurants are private property. We have the right to determine who enter as long as we don't discriminate based on race or other unlawful reasons.
Unfortunately our city is not equipping our police enough to deal with homeless individuals that attempt to enter our restaurants. So, while we can and should call the policy depending on the circumstances, we first need to take action every time the homeless attempt to enter.
Of course, your safety and that of others, is always the first priority.
Order Them Out Every Time
- The moment a homeless person opens the door, order them out! Say: "Out! You are not allowed in here."
- Remain calm, and remember our "Non-Escalation Policy" to never "engage" in an argument with anyone.*
- If they enter anyway, threaten to call police. Act like you are going to call by walking to the store phone. Say it again, and if they continue to stay, call non emergency police number.
*Non-Escalation Policy
A positive outcome for any interaction is what we want. It is therefore vitally important that you do not "engage verbally" with or react to disruptive customers in a way that might escalate the "situation". Remain calm, do not argue, and never engage physically with anyone.
Customers who Feel Sorry for the Homeless
Our restaurant is not the place for customers to make themselves feel good by giving money or food to the homeless. We have every right to tell customers who attempt to give money or buy food from us to give to the homeless..." No, not in here."
Text the Manager for
Pics
If you have a chronic problem with a certain homeless individual, text the manager the approximate time the person is in the restaurant. We will go on video to obtain pics of the person and use those to post a permanent "Do not enter Posting".
Summary
Take action with every homeless person every time they attempt to enter. Nip it in the bud every time an attempt to enter is made.
Certification of Training
Please sign click here.