Our reputation can be harmed by an improperly handled news story.
Therefore at no time are employees authorized to speak to a member of the media including giving any information to TV, radio or newspaper reporters without specific authorization by company president, Tom Aldridge.
If a reporter and/or camera person enters the restaurant, politely inform them that they cannot interview anyone or video record. Inform them to leave their contact information or contact company president, Tom Aldridge at (414) 271-5050.
If a customer contacts your location claiming to have become ill as a result of eating our food, contact your store manager immediately.
If there is a clearly identified product that is the suspected cause, take possession of the product and save the box or container that the food came in.
Let the customer know that a member of management will be in contact with them as soon as possible. DO NOT admit any guilt or responsibility, as the complete situation may NOT yet be clear.
Contact your store manager with the information that you gathered.
The FDA requires that all food establishments have a procedure for responding to vomiting and diarrheal events. The procedures shall address the specific actions employees must take to minimize the spread of contamination and the exposure of employees, consumers, food, and surfaces to vomitus or fecal matter. (FDA 2013 Food Code 2-501.11)
Effective cleaning of vomitus and/or fecal matter accidents in a food establishment should be handled differently from routine cleaning/sanitizing procedures.
If the injury is life threatening, call 911.
Gather as much information as possible about the incident as follows:
Important things to remember when treating an injured customer:
If the injury is life threatening, call 911!
The restaurant is equipped with a first aid kit, and a first aid
information board. The board has written first aid procedures and a list
of the items in the first aid kit and instructions for use. There also
is a log to fill out when you use any items from the
kit. The first aid information board also lists one or two Walk-in
Clinics that are close by.
Here below is what is posted on the first aid information board.
First Aid Procedures
If an injury requiring first aid occurs, self-administered first aid is advised. Never administer first aid to another person, nor have anyone else administer first aid to you.
The first aid supplies to be used for treating burns, cuts or other minor injuries common to food preparation and handling are found in the first aid kit.
Administer first aid as soon as possible after the injury occurs.
Give first aid only in areas away from food preparation.
To prevent infection and promote healing.
If injury is an emergency or is life threatening, dial 911.
If injury is not an emergency
or life threatening but still needs medical attention, report
the incident to the manager, then seek treatment with your
own doctor or the walk-in clinic listed on the First
Aid information board.
After receiving medical treatment, report the prognosis to the Aldridge, Inc. Office (271-5050).
First Aid Kit Contents & Usage
The following listing has been prepared specifically for the needs of Aldridge, Inc. employees for self administered first aid as determined by the Occupational Medical Clinics of America and approved by Dr. Stanley Nuland, M.D. and OSHA.
|Adhesive Bandages 1" X 3"
||For minor cuts or bruises
|Adhesive Bandages 2" X 3"
||For minor cuts or bruises
|Water-Jel Sterile Gel-Soaked Burn Dressings
||For minor to severe burns. The immediate application of a
gel-soaked burn dressing can reduce the chance of a higher
|Burn Jel Packets
||Pain Relief for minor burns
|First Aid Cream Packets
||Minor cuts and burns. Antiseptic ointment to be used under
a bandage for healing of minor cuts and burns.
||Dispensers in restrooms and hand washing sinks for regular
disinfecting of hands and to disinfect an area of minor
||Can be used as a tourniquet to stop bleeding or to hold a
compress in place or as a sling.
|Compress, 5" X 9"
||As a bandage for larger cuts or burns or to reduce
bleeding when used along with triangular bandage above.
||To reduce pain and swelling after injury. (Not for
|Zip-lock plastic bags
||To hold ice cubes to create a cold pack used to reduce
|Paper cups - 5oz.
||For emergency eye wash
|Body Fluid Disposal Kit
||For safe disposal and handling of blood or other body
fluids. Refer to instructions on kit.
|Vinyl gloves (located in kitchen)
||For handling blood or other body fluids.
|CPR Barrier Shield
||To protect when giving mouth-to-mouth resuscitation.
|First Aid Treatment Log
||For creating a record of each use of the first aid kit.
If the leak seems minor, try to locate the source of the leak and turn off the gas to that area if possible. Call the Maintenance Coordinator (414) 394-5960 and report the problem.
If the leak appears serious:
In case of a fire, proceed as follows:
A tornado watch is issued when conditions are favorable for the formation of a tornado.Pay close attention to media outlets any changes in the weather.
A tornado warning means at least one funnel cloud has been sighted in the surrounding area. A warning siren will signal that a tornado warning is in effect.
If a tornado warning is issued,take the following steps: