PERSONAL SAFETY & EMERGENCY PROCEDURES

Essential Safety Rules

Image of Safety First
  1. Report every injury, no matter how slight, to your manager.
  2. Excessive jewelry (rings, bracelets, neck chains, etc.) should not be worn.
  3. Wear proper footwear.
  4. Use gloves and aprons when handling hot pots, pans, or fryers.
  5. Use tools only for their designed purpose.
  6. Know the location and use of the fire extinguishers and exhaust hood fire suppression pull ring.
  7. Horseplay, fighting, possession of firearms or possession or use of alcoholic beverages or illegal drugs, are forbidden.
  8. Know the robbery procedures.

Avoiding Burns

Image of Hot Mitt

Burns and scalds can be caused by any of these:

  • Griddle
  • Soup Stove
  • Toaster
  • Fryers
  • Hot utensils
  • Boiling hot liquids
  • Cooking pots
  • Hot dishwashers
  • Hot foods

Observe the following safety procedures:

  1. Wear hot-mitts when handling hot equipment such as fryers and when cleaning the griddle
  2. Turn off stoves when not in use
  3. Assume all pots and metal handles are hot
  4. Keep pot handles away from hot burners
  5. Make sure handles of pots and pans do not stick out from counter or cooking stove
  6. Lift lids by opening away from you
  7. Allow grease to cool before transporting, filtering or disposing
  8. Do not overfill pots, pans or fryers
  9. Do not leave metals spoons in pots and pans while cooking
  10. Do not overstretch to reach an uncomfortable distance

Slips and FallsImage of Wet Floor Sign

Observe the following safety rules to prevent slips and falls:

  1. Keep floors clean and dry
  2. Use warning signs for wet floors
  3. Point out spills to others and immediately proceed to mop up
  4. Wear the proper shoes

Proper Shoes

  • Slip-resistant soles with a good tread
  • No leather or smooth soles
  • No open-toed shoes

Proper Lifting Image of Proper Lifting

  1. Size up the load
  2. Back strait - butt out - head forward
  3. Bend at knees
  4. Lift

Knife Safety

Image of Knife Use
  • Use knife for intended purpose
  • Cut away from body
  • Keep item you are cutting on the cutting board - not up in your hand
  • Keep thumb and other fingers out of the way
  • Let a falling knife, fall

Fryer SafetyImage of Fryer

  • Do not drop or spill water into fryer
  • When filtering or changing oil:
    • turn fryer off
    • refer to written instructions in "Cook Manual"
    • wear safety mitts
    • do not attempt to lift a full pot of oil, use small ladling pan instead
    • Do not stand on a ladder or step-stool for filtering or changing hot fryer oil




No Hats, Hoodies or Sunglasses PolicyNo Hats, No Hoodies, No Sunglasses

The "No Hats, No Hoods, No Sunglasses" signage adds another layer of protection for employees and customers. For those customers who fail to notice the sign or fail to cooperate, employees should politely say "for safety reasons, please remove your hat, hoodie, and/or sunglasses".

The one exception is that under some circumstances, such as religious traditions, the request may be offensive to some customers. So please use good judgment as best you can.

In Case of Robbery

Your personal safety is our number one concern.

Before

  1. Know your surroundings and note changes in the environment
  2. Greet every customer using direct eye contact
  3. Trust your "gut" feeling and instinct
  4. If you are suspicious of a someone's behavior, alert other employees if possible.
  5. Be aware of people monitoring business activity, nervousness or loitering.

During

  1. Remain calm
  2. Do exactly what the robber tells you to do
  3. Do not attempt to argue in any way
  4. Do not make any sudden moves
  5. Make mental notes of suspect (description from head to toe, scars, odors)

After

  1. Press the silent holdup button immediately after the robber(s) have left the premises*.
  2. If possible, try to get vehicle description and direction of travel
  3. Write down mental notes as soon as possible
  4. Protect evidence that may be have been touched by the suspect (counter tops, demand notes, shoe prints).
  5. Call 911 even though you have pressed the silent holdup button.

*Silent Holdup Button

Each location is equipped with several hidden holdup silent alarm button as follows:

  • Kitchen
  • Employee meal counter
  • Manager office

Ask your manager to show you exactly where the holdup buttons are and how to use them. Do not make any sudden moves toward the button during a robbery. Press the button after the robber(s) have left the premises.

Never press the holdup button for general customer disturbances!




EMERGENCY PROCEDURES

Media RelationsImage of News Reporter

Our reputation can be harmed by an improperly handled news story.

Therefore at no time are employees authorized to speak to a member of the media including giving any information to TV, radio or newspaper reporters nor grant access to the restaurant without specific authorization by company president, Tom Aldridge.

If a reporter and/or camera person enters the restaurant, politely inform them that they cannot interview anyone or video record. Simply inform them to leave their contact information or contact the company president, Tom Aldridge at (414) 271-5050.

Foodborne Illness

If a customer contacts your location claiming to have become ill as a result of eating our food, contact your store manager immediately.

If there is a clearly identified product that is the suspected cause, take possession of the product and save the box or container that the food came in.

Let the customer know that a member of management will be in contact with them as soon as possible. DO NOT admit any guilt or responsibility, as the complete situation may NOT yet be clear.

Contact your store manager with the information that you gathered.

Customer Injury

If the injury is life threatening, call 911.

Gather as much information as possible about the incident as follows:

  1. What exactly happened?
  2. When and where did it happen?
  3. What was the customer doing at the time of the accident?
  4. Were there any witnesses?
  5. Customer's Name and Telephone Number.

Important things to remember when treating an injured customer:

  • Assess the scene; do not put yourself in danger trying to provide aid
  • Stay calm, as the injured person may be in shock or disoriented
  • Stay with the injured employee; let them know that help is on the way
  • Use disposable gloves when blood or other bodily fluids are present.

Contact your store manager with the information that you gathered.

Employee Injury

If the injury is life threatening, call 911.

If the injury is minor enough for self treatment, follow these procedures:

FIRST-AID PROCEDURES FOR INJURIES AT WORK

Who should give first aid?

If an injury requiring first aid occurs, self-administered first aid is advised. Never administer first aid to another person, nor have anyone else administer first aid to you.

What may be given?

The first aid supplies to be used for treating burns, cuts or other minor injuries common to food preparation and handling are found in the first aid kit.

When should first aid be given?

Administer first aid as soon as possible after the injury occurs.

Where should first aid be given?

Give first aid only in areas away from food preparation.

Why should first aid be given?

To prevent infection and promote healing.

What to do if injury goes beyond self-administered first aid?

  1. If injury is an emergency or is life threatening, dial 911.

  2. If injury is not an emergency or life threatening but still needs medical attention, report the incident to the manager, then seek treatment with your own doctor or the walk-in clinic listed below.

  3. After receiving medical treatment, report the prognosis to the Aldridge, Inc. Office (271-5050).

  • 6108 W. Bluemound Rd: Walgreen's Take Care Clinic, 6030 W Oklahoma (414) 327-1010 or Wheaton Franciscan Medical Group, 201 N Mayfair Rd (414) 259-7480 812 N.
  • Old World 3rd St: Walgreen's Take Care Clinic, 1400 East Brady (414) 327-1010 or MedPoint Family Center, 1218 West Kilbourn Ave, Suite 404 (414) 276-1930
  • 2935 N Oakland Ave: Walgreen's Take Care Clinic, 1400 East Brady (414) 327-1010 or Milwaukee Immediate Care Center, 1971 West Capital Drive (414) 873-9800
  • 4555 Douglas Ave: Wheaton Franciscan Healthcare, 3807 Spring St, Racine, WI 262-687-8150
  • 6181 S Howell Ave: Walgreen's Take Care Clinic, 2985 S Chicago Ave, (414) 762-9653 or Oak Creek Urgent Care, 8201 S Howell Ave, (414) 570-1122

Utility Emergency

Power Failure

  1. Contact WE Energies at (800) 662-4797 to report the outage and determine the anticipated time when service will be restored.
  2. Try to keep all refrigerators and freezers closed until power is restored.
  3. Contact your Store Manager to report the outage.

Gas Leak

If the leak seems minor, try to locate the source of the leak and turn off the gas to that area if possible. Call the Maintenance Coordinator (414) 394-5960 and report the problem.

If the leak appears serious:

  1. Turn off and/or extinguish all pilot lights.
  2. Ventilate the building to clear any gas and/or fumes.
  3. Call WE Energies at (800) 261-5325 to report the leak and follow any instructions they provide.
  4. Evacuate the store of all employees and customers and do not re-enter until given an all clear from WE Energies.
  5. Contact your Store Manager.

FireImage of Ansul Pull Ring

In case of a fire, proceed as follows:

  1. If it is a very small fire, you or a co-worker can attempt to extinguish the fire with a fire extinguisher.
  2. If the fire is under or in the exhaust hood, consider pulling the fire suppressoin pull ring depicted here.
  3. If there is any doubt about the ability you have to extinguish the fire, evacuate all employees and customers and call 911.
  4. Exit in a calm manner through the nearest exit
  5. Meet outside of the restaurant at the front door area. This area will be designated as the "Emergency Evacuation Checkpoint".
  6. If you suspect a co-worker or customer is still in the building, report this immediately to a member of the fire department when they arrive.
  7. Remain at the Emergency Evacuation Checkpoint until the fire department announces that re-entry is allowed.
  8. Contact your store manager.

Tornado/Severe Weather

A tornado watch is issued when conditions are favorable for the formation of a tornado.Pay close attention to media outlets any changes in the weather.

A tornado warning means at least one funnel cloud has been sighted in the surrounding area. A warning siren will signal that a tornado warning is in effect.

If a tornado warning is issued,take the following steps:

Chemical Exposure

Each store is stocked with specific chemicals and for each one we have a Safety Data Sheet (SDS). The SDS book for this store is located on the Break Table Reference Shelf.

In the event that you are exposed to any chemical in the workplace, immediately identify the substance and follow the procedures in the Safety Data Sheet (SDS).

As soon as possible, but no more than 24-hours from the time of the injury, a Worker's Compensation Claim must reported to (414) 271-5050.