POS SYSTEM & SMART SAFE


Clocking InImage of Clock In Screen

  1. Touch [Time Card]
  2. Touch [Clock In]
  3. Screen will say "Your clock in time will show as..." Touch [OK]





Cashier InImage of Cashier In

  1. Touch [Cashier In]
  2. Touch [Cash Tray 1]
  3. Count and enter the cash and coins
  4. Touch [Finish]
  5. Touch [Yes] to "Money Count Finished"
  6. Touch [Yes] to Print Money Count Receipt.



Dine In OrdersImage of Dine-In Screen

  1. Choose [Dine In] from main screen.
  2. Select the [Table #]
  3. Enter [Total Guests].
  4. You will be prompted to order the various menu items the customer wants. (The actual order entry process is described later in another section.)


Call In OrdersImage of Call-In Screen

  1. Choose [Call-In] from main screen.
  2. You will be prompted to order the various menu items the customer wants. (The actual order entry process is described later in another section.)
  3. After ordering the items, you will be prompted to enter the customer's name and phone number.


Carryout OrdersImage of Carryout Screen

  1. Choose [Carry Out] from main screen.
  2. You will be prompted to order the various menu items the customer wants. (The actual order entry process is described later in another section.)
  3. After ordering the items, you will be prompted to enter the customer's name.


Delivery OrdersImage of Delivery Screen

  1. Choose [Carry Out] from main screen.
  2. You will be prompted to order the various menu items the customer wants. (The actual order entry process is described later in another section.)
  3. After ordering the items, you will be prompted to enter the customer's name and the Delivery Company.


Image of GOGOGO Combination Dine-In and Carryout Orders

Sometimes a dine-in customer wants to take an item to-go as well.

  1. Touch [Dine In] from the main screen and order the various dine-in items.
  2. Then choose the item(s) the customer wants to take to-go.
  3. For each, touch the GOGOGO button which will indicate to the cook that those items are to go.

Order Entry Sequence - All Order Types

Order the Beverages and Server-Only items first Image of Server Only Items

The beverages and server-only items should be ordered first so you don't forget them.









Menu SectionsImage of Menu Sections

Order main menu items.

Choose the desired Menu Section








Order the Food ItemsImage of Menu Items

Order main menu items.










Modifier and Modifier Groups Image of Modifiers

You will be prompted to order various options and modifiers in a sequence. If you make a mistake and want to move back to a particular Modifier Group, select it at the right.








Customize ScreenImage of Customization Modifiers

Lastly you will be brought to the optional customization screen.










"ADD SIDES" Modifier Groups ButtonsImage of ADD SIDE

Some menu items allow you to order sides that don't normally come with the menu item. Example, the Skillet Omelet allows you to ADD SIDE MEAT. Just choose that modifier group button after the regular modidifier sequence is complete.







Image of 5 for $5 or 7 Burgers Options 5 for $5 and 7 Burgers Menu Items

First order the "5 for $5", or the "7 for Burger" item.

Then touch the "Toppings" button. This is allows you to order some of the burgers one way and others another way.

For example, the customer could have 3 burgers with fried onions, ketchup and mustard and 3 others with raw onions, pickles and ketchup.



Coupons Image of Coupons Image of Coupons

Each menu section has a Blue Coupon Button.











Specials Image of Specials Screen

Choose the "Specials" Menu Section to get a screen of available specials.










Entertainment Book Coupons Image of BOGO Coupons

Instructions:

  1. Order the first menu item and beverage - at regular price.
  2. Locate the appropriate "BOGO Coupon".
  3. It will walk you through the order process for the "Get One Free" item.
  4. If the BOGO coupon includes a beverage, do not ring the second,"free beverage", just serve it.


Image of Discounts Screen Discounts

Employee Meals Discount

  1. Order the employee meal like any other order.
  2. Touch the [Discounts] button at the bottom of the order entry screen.
  3. Choose "Employee Discount" which will take 50% off the order.

Police Discount

A 15% discount is available to police officers. The discount does not apply to security guards.

After ordering the menu items, touch the [Discounts] button and then touch the [Police Discount] button.

Adding Onto Orders

<<< FIRE>>>

This word with the arrows appearing on a kitchen ticket means that items have been added on to an order that already was sent to the kitchen previously. The word "FIRE" should tell the cook to reference this ticket to another ticket at the same table.

Voids

Void Item

  1. Touch [Recall].
  2. Touch [YES] to reprint the guest check.
  3. Touch [Edit]
  4. Touch [Void] button (at bottom of screen).
  5. Highlight the item or items you wish to void.
  6. Touch [Finish], then [Done].
  7. On the "Print Kitchen Chit?" screen touch [YES] to print a notice in the kitchen informing them to not make the item(s) you voided. Touch [No] if you do not wish to print a notice into the kitchen.
  8. Touch [Done] again.

Void Order

  1.  Touch [Void].
  2. Select order using the same procedures for recalling orders above.
  3. Type in a reason for the void.
  4. Touch [Finish].
  5. On the "Print Kitchen Chit?" screen touch [YES] to print a notice in the kitchen informing them to not make the item(s) you voided. Touch [No] if you do not wish to print a notice into the kitchen.

Refunds

As a rule, we DO NOT give refunds. If a customer is unhappy with their food, we fix the problem by remaking the food if necessary. However, as a last resort, in the event of the need to encourage a customer or group of customers to leave due to their unruly behavior, a refund can be issued.

  1. Press the Refund button on the main POS screen.
  2. If you have the order # from the receipt, enter it.
  3. Enter the amount of the refund.
  4. What is in bold and required is the refund amount, reason for refund, and refund method (cash or credit card).
  5. If the refund is to a card, press [Process] on the screen before you run the card. NOTE: Even if the card is a "chip" card, you must swipe the card, not insert it.

Surcharges

Large Group Gratuity and Carryout Charge

In some stores, for groups of six or more, you may add a 15% gratuity.

  1. Touch [Surcharge]
  2. Touch the [Large Group Gratuity] button.
In some stores, for carryout orders over $15.00, you may add a 10% carryout charge.
  1. While in order entry, touch [Surcharge].
  2. Touch the [Carryout Charge] button.

Splitting Checks

The POS system does a nice job of splitting checks. However, it must be done correctly or there will be issues you do not want.

DON'T attempt to split checks during the order entry process before touching Done. This will result in the printing of separate kitchen checks for each person's order, resulting in major confusion for the cook and poorly timed food for your group!

DON'T split checks is by recalling the check after touching Done. This is because the guest count of the first check will still have the original guest count. Therefore the beverage per guest requirement will not be met and the splitting of checks won't work correctly. (Seems to be a POS system bug.)

Item SplitImage of Item Split Screen

DO split checks after pressing DONE and only from the CASHIER STATION as follows:

  1. Go to the cashier station
  2. Touch [Settle] - (Don't worry you won't actually settle it now.)
  3. Touch [Split]. NOTE: Do not touch [Even Split].
  4. Add the # of checks desired for the group.
  5. Touch and move items to the desired checks.
  6. Touch [Finish].
  7. Touch [Done] (assuming you are not settling at the present time).

 When you're ready to settle the individual checks, recall and print each separate check.

Even SplitImage of Even Split

Sometimes customers ask to have their check split evenly by the total dollar amount of the check versus by menu items. Utilizing the [Settle] method for splitting checks as described above, touch [Even Split]. This will divide the check into two checks that each party can then settle as they like, i.e. with cash or credit card.




Settling Orders

  1. Touch [Settle]
  2. Choose the appropriate check
  3. Touch the appropriate method of payment button, i.e. Cash or Credit Card.

To Cash

Touch [CASH] and follow the appropriate screen prompts for entering the amount tendered and making change.

To Credit Card

If Customer is at the Register

  1. Swipe (or insert) card
  2. A credit card receipt with tip line will print
  3. Present receipt to customer for signature and possible tip
  4. If the customer listed a tip, touch the [Green] tip button, which allows you to apply the tip
  5. Touch [Process]
  6. Touch [Pay]
  7. Touch [Receipt] - this is the final receipt to give to the customer.

If Customer is not at the Register

  1. Swipe (or insert) card
  2. A credit card receipt with tip line will print
  3. Touch [Done]
  4. Go to customer to present the receipt for signature and possible tip
  5. Return to system, touch [Settle] and choose the appropriate table/check from the list
  6. Because you already ran the card, it will bring you to the credit card screen. If they gave a tip, touch the [Green] tip button. If they didn't give a tip, simply touch the [Pay] button.
  7. Either way, touch [Process]
  8. Touch [Pay]
  9. Touch [Receipt] - this is the final receipt to give to the customer.

Settling To Gift Card

Image of Gift Card Machine

It's a two-step process utilizing the POS system and the Gift Card machine.

  1. First settle the order on the POS by choosing the Gift Card/Webb Bucks button
  2. Then redeem the amount from the Gift Card (see below - click here)







Image of Gift Card Machine Adding Value to a Gift Card

It's a two-step process utilizing the POS system and the Gift Card machine:

  1. First sell the Gift Card through the POS system under the retail button.
  2. Then add the gift card amount using the Gift Card machine:
    • If the machine screen shows this, press F3 to get menu
    • Press ISSUE
    • Enter Clerk ID (1)
    • Follow the other on screen prompts

Redeeming a Gift Card

Image of Gift Card Machine

It's a two-step process utilizing the POS system and the Gift Card machine.

  1. First settle the order on the POS by choosing the Gift Card/Webb Bucks button
  2. Then redeem the amount from the Gift Card using the Gift Card machine:
    • If the machine screen shows this, press F3 to get menu
    • Press REDEEM
    • Enter Clerk ID (1)
    • Follow the other on screen prompts

No Sale

  1. Touch [No Sale]
  2. Use the on-screen key board to enter the reason for the no-sale
  3. Touch [Finish] and the drawer will open.

Cashiering OutImage of Cashier Out Screen

  1. Touch [Cash Cashier Out
  2. Touch [Cash Drawer 1]
  3. Adjust Gratuity screen:
    • Touch any credit card transaction line that you need to adjust for a tip. Be sure to DOUBLE CHECK that all tips have been added.
    • Touch [Settle All] and wait for the system to process each credit card transaction.
  4. At the Cashier Out-Money Count screen:
    • Touch the [All] button to accept the credit card sales
    • Touch [All] button to accept and add the Gift Cards/Webb Buck sales to the cashier out report
    • Touch [Money Button]. Enter the amount of each denomination, start pennies, then nickels, dimes, quarters, $1, and $5.
    • Remove excess $1, $5 and higher bills to bring the drawer to $70 and some cents.
    • Deposit excess money in SmartSafe. (If you have excessive amounts of $1 and $5, exchange them for $20 bills in the Change Fund before you deposit money in the SmartSafe.)
    •  Touch [Cash Deposited to Safe] and enter amount.
    • Money Count Finished?
    • Touch [Yes].
    • Print the money count receipt?
    • Touch [Yes]

A Cashier Closing Report will print.

Clock OutImage of Clock Out/Report Tips Screen

Clock out whe the work is done at the end of your shift and report your tips.













SMART SAFE

Making DepositsImage of Safe Panel

  1. Enter your personal safe number and PIN.
  2. When the lights on the bill readers turn green, feed with cash.
  3. When done, press the Quit/Save button.

Closing the Shift

Make the final deposit for the shift, then:

  1. Enter your personal code and PIN.
  2. Select #5 (Reporting)
  3. Select #5 (Shift Report)
  4. Select #1 (Current business day)
  5. Select #1 (Print report).
  6. After the receipt prints, press the cut button. The receipt will show all of the money you dropped for the shift.

Armored Car Pickup Procedure

Cashier

  1. Locate bank bag.
  2. Enter your personal code and PIN
  3. Select #1 (Doors)
  4. Select #1 (Open Door #1).

Armored Car

  1. Place your Dallas key on the controller panel. The door should open.
  2. Remove the cash from both cartridges.
  3. Answer "yes" when the screen asks if this was a courier pick.
  4. Close the door and a receipt will print.
  5. Answer "yes" to the option to print a second receipt.

Both Parties

Sign both receipts - one for the route person, Cashier attaches the other to the SCR