EMERGENCY PROCEDURES

Media RelationsImage of News Reporter

Our reputation can be harmed by an improperly handled news story.

Therefore at no time are employees authorized to speak to a member of the media including giving any information to TV, radio or newspaper reporters nor grant access to the restaurant without specific authorization by company president, Tom Aldridge.

If a reporter and/or camera person enters the restaurant, politely inform them that they cannot interview anyone or video record. Simply inform them to leave their contact information or contact the company president, Tom Aldridge at (414) 271-5050.

Foodborne Illness

If a customer contacts your location claiming to have become ill as a result of eating our food, contact your store manager immediately.

If there is a clearly identified product that is the suspected cause, take possession of the product and save the box or container that the food came in.

Let the customer know that a member of management will be in contact with them as soon as possible. DO NOT admit any guilt or responsibility, as the complete situation may NOT yet be clear.

Contact your store manager with the information that you gathered.

Customer Injury

If the injury is life threatening, call 911.

Gather as much information as possible about the incident as follows:

  1. What exactly happened?
  2. When and where did it happen?
  3. What was the customer doing at the time of the accident?
  4. Were there any witnesses?
  5. Customer's Name and Telephone Number.

Important things to remember when treating an injured customer:

  • Assess the scene; do not put yourself in danger trying to provide aid
  • Stay calm, as the injured person may be in shock or disoriented
  • Stay with the injured employee; let them know that help is on the way
  • Use disposable gloves when blood or other bodily fluids are present.

Contact your store manager with the information that you gathered.

Image of First Aid Sign Employee Injury & First Aid

Life Threatening Injury

If the injury is life threatening, call 911!

Minor Injuries

The restaurant is equipped with a First Aid Kit and First Aid information board. The board has written First Aid Procedures, a list of the items in the First Aid Kit and instructions for use, and a First Aid Log to fill out when you use any items from the Kit. The First Aid information board also lists one or two Walk-in Clinics that are closeby.

If the injury is minor enough for self treatment, or is not life threatening, follow these procedures:

First-Aid Procedures for Injuries at Work

Who should give first aid?

If an injury requiring first aid occurs, self-administered first aid is advised. Never administer first aid to another person, nor have anyone else administer first aid to you.

What may be given?

The first aid supplies to be used for treating burns, cuts or other minor injuries common to food preparation and handling are found in the first aid kit.

When should first aid be given?

Administer first aid as soon as possible after the injury occurs.

Where should first aid be given?

Give first aid only in areas away from food preparation.

Why should first aid be given?

To prevent infection and promote healing.

What to do if injury goes beyond self-administered first aid?

  1. If injury is an emergency or is life threatening, dial 911.

  2. If injury is not an emergency or life threatening but still needs medical attention, report the incident to the manager, then seek treatment with your own doctor or the walk-in clinic listed on the First Aid information board.

  3. After receiving medical treatment, report the prognosis to the Aldridge, Inc. Office (271-5050).


First Aid Kit Contents & Usage

The following listing has been prepared specifically for the needs of Aldridge, Inc. employees for self administered first aid as determined by the Occupational Medical Clinics of America and approved by Dr. Stanley Nuland, M.D. and OSHA.


Item
Instructions
Wound Care

Adhesive Bandages 1" X 3"
For minor cuts or bruises
Adhesive Bandages 2" X 3"
For minor cuts or bruises
Water-Jel Sterile Gel-Soaked Burn Dressings
For minor to severe burns. The immediate application of a gel-soaked burn dressing can reduce the chance of a higher degree burn.
Burn Jel Packets
Pain Relief for minor burns
First Aid Cream Packets
Minor cuts and burns. Antiseptic ointment to be used under a bandage for healing of minor cuts and burns.
Disinfectant Soap
Dispensers in restrooms and hand washing sinks for regular disinfecting of hands and to disinfect an area of minor injury.
Triangular Bandage
Can be used as a tourniquet to stop bleeding or to hold a compress in place or as a sling.
Compress, 5" X 9"
As a bandage for larger cuts or burns or to reduce bleeding when used along with triangular bandage above.
Medication

Acetaminophen, Tylenol-type
To reduce pain and swelling after injury. (Not for everyday headaches.)
Other Items

Zip-lock plastic bags
To hold ice cubes to create a cold pack used to reduce swelling.
Paper cups - 5oz.
For emergency eye wash
Body Fluid Disposal Kit
For safe disposal and handling of blood or other body fluids. Refer to instructions on kit.
Vinyl gloves (located in kitchen)
For handling blood or other body fluids.
CPR Barrier Shield
To protect when giving mouth-to-mouth resuscitation.
First Aid Treatment Log
For creating a record of each use of the first aid kit.

Utility Emergency

Power Failure

  1. Contact WE Energies at (800) 662-4797 to report the outage and determine the anticipated time when service will be restored.
  2. Try to keep all refrigerators and freezers closed until power is restored.
  3. Contact your Store Manager to report the outage.

Gas Leak

If the leak seems minor, try to locate the source of the leak and turn off the gas to that area if possible. Call the Maintenance Coordinator (414) 394-5960 and report the problem.

If the leak appears serious:

  1. Turn off and/or extinguish all pilot lights.
  2. Ventilate the building to clear any gas and/or fumes.
  3. Call WE Energies at (800) 261-5325 to report the leak and follow any instructions they provide.
  4. Evacuate the store of all employees and customers and do not re-enter until given an all clear from WE Energies.
  5. Contact your Store Manager.

FireImage of Ansul Pull Ring

In case of a fire, proceed as follows:

  1. If it is a very small fire, you or a co-worker can attempt to extinguish the fire with a fire extinguisher.
  2. If the fire is under or in the exhaust hood, consider pulling the fire suppressoin pull ring depicted here.
  3. If there is any doubt about the ability you have to extinguish the fire, evacuate all employees and customers and call 911.
  4. Exit in a calm manner through the nearest exit
  5. Meet outside of the restaurant at the front door area. This area will be designated as the "Emergency Evacuation Checkpoint".
  6. If you suspect a co-worker or customer is still in the building, report this immediately to a member of the fire department when they arrive.
  7. Remain at the Emergency Evacuation Checkpoint until the fire department announces that re-entry is allowed.
  8. Contact your store manager.

Tornado/Severe Weather

A tornado watch is issued when conditions are favorable for the formation of a tornado.Pay close attention to media outlets any changes in the weather.

A tornado warning means at least one funnel cloud has been sighted in the surrounding area. A warning siren will signal that a tornado warning is in effect.

If a tornado warning is issued,take the following steps: