This handbook provides guidelines for employees in their behavior and performance at the workplace. The company has the right to revise or amend the handbook at any time. New or revised policies will become effective immediately when they are issued and will supersede previous policies.
Nothing contained in this Handbook is intended to nor does it create a contract of employment. Your employment can be terminated with or without cause and with or without notice at any time at the option of either yourself or the company. No employee of the company has the authority to enter into any agreement for employment for any specified period of time or to make any agreement contrary to the foregoing.
George Webb opened his first restaurant in 1948 on Milwaukee's East side.
Along with great food, George was known for his sense of humor, including the two clocks that still hang in every restaurant. The real story about the two clocks has something to do with being open 24 hours, but "One clock for each eye" is a quick answer to people that ask.
George Webb was also known for his baseball prediction ... "George Webb predicts our local baseball team will win 12 straight league games". People speculated for years that if the team wins 12 games straight, we would give away free burgers.
Finally on April 19, 1987, the Milwaukee Brewers won 12 straight games and three days later customers lined up at every George Webb while we served up 168,194 free burgers. The prediction continued and 31 years later on October 12, 2018 the Brewers won 12 straight again and six days later on October 18 2018, customers lined up again while we served up over 100,000 free burgers.
George Webb is also associated with major league baseball through our "5 for $5 burgers offer". Anytime the team scores 5 runs, win or loose, home or away, we offer 5 burgers for $5 from the end of the game to midnight the next night.
Aldridge, Inc. is owned by Tom Aldridge, a franchised owner of several George Webb restaurants. Our locations are:
Aldridge, Inc. is small business, and as such we all wear many hats in making sure everything necessary is accomplished. It couldn't be done without our location managers and support staff:
Mary is our hiring coordinator and security auditor.
Melissa is our office administrator and payroll specialist.
Dave is our Maintenance Director.
mygwjob.com is where you will find this handbook, your work schedule and much more.
Right now let's create a contact entry in your phone. Call it "George Webb" and add the following entries:
Grab your coworkers phone numbers from the list on the bulletin board
and enter those too.
If the manager calls you, answer or call back promptly. If he/she texts you, text back promptly.
The manager has a restaurant to keep properly staff. If you fail to communicate in a timely manner, you may be removed from the schedule.
Everyone has a mail slot. The manager will place written communications in your slot. Check it each time you work. Your two-digit safe number identifies your mail slot.
We all want to check our phone, and it's OK to do that occasionally, but:
Keep your phone in your pocket or better yet on the break table, don't bring it out in front of customers.
Again, keep it in your pocket or on the breaktable, not lying around on counters in the serving areas.
We can't have phones lying around in the kitchen either. It is a state health code violation.
Think how this would look to customers. Also, the server and cook must work together as a team and you can't do that with ear buds in.
Excessive use of your cell phone is a form of time theft as you are doing personal things while being paid.
We provide full time jobs which means you will be scheduled mainly for five days per week. However, sometimes it may be four days and sometimes six days. Six days can happen if we're temporarily short of help due to illness,vacation, a leaves of absence, or crew vacancy.
Our standard shifts for eight hours: 1st Shift: 6 am-2 pm; 2nd Shift: 2 pm-10 pm; 3rd Shift: 10 pm-6 am.
We also have some short shifts of six yours for 1st
shift and 3rd shift workers as follows: 8-2's on 1st shift, and
12-6's on weekends for 3rd shift. No one is guaranteed all full
or all short shifts.
Your willingness to work an alternative shift on occasion can help you get more hours if that's what you want.
If you work more than 40 hours, you are paid time-and-one-half overtime pay.
It is our hope that this will be your primary or only job. The idea of working a second job is far easier than actually doing it. Alternatively, we can offer you extra shifts and overtime. What's better, two jobs at regular rates of pay or one job in which you make time-and-one-half for a number of your hours?
Schedules are posted at mygwjob.com. One or more weeks are prepared ahead of time. As schedules are posted or changes made, you will receive a text.
We do our best to rotate days off so everyone gets a variety of days.
We accept requests for non-routine specific days off, and will do our best to fulfill these. Make these by visiting mygwjob.com, click schedules, then requests. We do not accept requests by phone, texts or written notes.
Once the schedule is posted, you are responsible for working the shifts assigned. As such, if you realize you need a change of day off, it becomes a shift trade which must be approved by the manager in advance. He/she will want to hear from both parties.
We do not guarantee specific days off each week. It stalls the schedule rotation causing everyone else to always work the days you need off.
These are small restaurants with typically only 2-4 people on duty. As such, we don't have an abundance of people waiting in the wings.
If you have no alternative other than to be absent, here are the required procedures:
1) Attempt to find your own replacement! If you find one, get approval from the manager and the absence will not count against you.
2) If you can't find a replacement, call the Manager by "Deadline Time" which is:
3) If you miss Deadline time, call as soon as you possible before the shift begins so we have time to find a replacement!
Text notifications to the manager are turned off from 11 pm to 7 am. This means the text will go through, but the manager will not be notified until 7 am. So if it's after 11 PM, you'll need to call, not text!
If you are running late, call the manager and the restaurant immediately. The employees and the manager need to know. Do this any time you're running late.
Never leave without permission.
We track every attendance occurrence no matter the reason and assign a point value to each. We also record details such as whether you called by deadline time or not. Everyone starts with zero (0) points and points are assessed for each occurrence as follows:
Anytime you receive points you'll receive a printout of your attendance record. A warning will be issued at 3 points, 6 points, 9 points, and a final one at 12 points. The 12 point warning will state that your employment is subject to discharge. You may not be discharged immediately, but additional occurrences may result in discharge.
Your can improve your attendance record by having perfect attendance. A month of no occurrences, expunges 2 points from your record (until you reach zero points).
No Show / No Call
If you no show/no call, your employment will be subject to discharge. If you're interested in keeping the job, contact the manager within 24 hours for a personal meeting to see what consideration might be given. If we elect to continue your employment, 9 points will be issued in most cases.
A complete uniform is required every time you work.
(Is required everytime you work. Blank tags and a label printer is available for you to use whenever you need a new tag.)
(No blue jeans, sweats, sports pants, or ripped jeans.)
It's okay to wear regular sneakers during training, but after training and you're earning tips, we want you to purchase black food service shoes as depicted here. Some affordable local sources are Walmart or Target.
Don't wear any street clothes of any kind over your uniform. This includes a jacket or sweatshirt. If you're cold at work, wear a long sleeve shirt under your uniform top.
If you forget to wear one, the manager is going to ask you about it and sell you one on the spot. Unfortunately this can get costly if you frequently forget.
We provide the first uniform to you and it consists of: (2) red polo shirts; (1) bib apron and (1) half apron; and (1) visor or optional baseball cap (extra charge).
The uniform is yours to keep after you have completed your training, plus 80 post-training hours. However, if the job doesn't work out and therefore your employment ends before those 80 post-training hours, return the uniform within 24 hours to the manager, or the prorated value, will be deducted from your final paycheck.
Additional uniforms are at your cost. However, you can charge these to your paycheck paying for them via convenient payroll deductions of .50 cents per hour. Anytime you want any uniform items, see the manager for an order form.
As a modest job benefit, we help with the cost of your additional uniforms by providing a uniform allowance of .05 cents per hour. As you work, the allowance accumulates and will automatically be applied to your purchases. You can review your allowance account anytime, just ask the manager.
Simple common sense rules:
When you arrive, you can clock in beginning at 10 minutes before the shift. Don't clock in earlier than 10 minutes though, unless asked to.
Saying your on your way is not being on time. Merely being on premises, doesn't mean you're on time. Running in at the last minute and then doing personal things, is not being on time!
Organized people arrive early to take care of personal matters so they are ready to begin work at the start of the shift.
Being paid to work means you work at all times. Don't sit around or stand around. There's always something to do. Go find the work!
There is no sitting down on the shift, anywhere, except on your
Customer service and the entire shift goes much more smoothly when you work together.As a server, help out the cook in order to speed up food preparation. As a cook, be prepared to help out front as well.
Don't shy away from cooking preferring only serving, or vice-versa.
Important policies and procedures that must be followed without fail:
Limit bathroom breaks as to frequency and length.
Do you smoke? If you do, think about how you will handle not smoking at work because smoking periodically during the workday is prohibited, except while on your 30-minute meal break. When you do smoke, stand outside the designated door (generally the back or side door, not in front of the restaurant where customers can see).
The law does not require meal breaks. However, we provide a 30-minute meal break per 8-hour shift.
As a job benefit we offer a half-price (50% off) meal during the 30 minute meal-break as follows:
Plan ahead when you work a short shift, as you do not receive a 30 minute meal break. However, if time permits and your coworkers agree there is time, you may order food using your discount and sit down up to 15 minutes to eat it.
Alternatively, if you arrive early enough, you can have an employee meal (with discount) before your shift. This is available during the 30 minutes before the shift only. Sit at the customer counter, order from an on-duty employee, he/she will place the order and apply the discount, then using the "Open Price" feature on the POS sytem, will type a note that the meal is for you. Pay for the meal at the time of ordering.
There are a number of rules when it comes to assuring the integrity of our workplace.
Other than for the meal-break, there is NO OTHER EATING AT WORK.
Management reserves the right to inspect personal belonging, including purses, backpacks, or other closed containers.
Special deals for friends or family is not allowed and doing so is theft.
Everyone makes some errors occasionally so don't become alarmed when you receive an audit form. We audit every transaction, including what you write on Waitrpads as compared to what you ring on the POS system.
An example of an error is the serving of a coffee, soda, soup or chili, that you wrote on the waitrpad but failed to ring on the point-of-sale (POS) system. Such errors can be avoided by comparing what you write to what you rang before you press the "DONE" key on the POS. As we audit transactions, such errors will be presented to you for repayment. Frankly we rather that you had gotten the money from the customer.
Voids and Refunds must be fully explained on a "PINK TICKET". These are audited as well. You may be held responsible for the amount depending circumstances.
The cash register must balance and the users of the register will be held responsible for any shortages. An Error/Breakage deduction form will be presented to you if this occurs.
Video and audio is recorded. Video auditors conduct surveillance and prepare reports that will be presented to you.
Clock out as soon as everyone is done working.
Again, food and beverages are not to be taken home for free at end of shift.
You have a grace period of up to 10 minutes to cashier out or finish last minute work. If the restaurant is extra busy or someone is late, and you therefore need more than 10 minutes, prepare an Extra Time Worked Report which is a request for approval of the extra time.
Also fill out an Extra Time Worked Report if you were asked to start early or your shift was so busy that you didn't get your full meal-break.
We pool tips because of the smallness of our restaurants, the openness between the dining and kitchen areas, and the teamwork approach we use in serving, cooking, stocking, cleaning and dishes.
Every tip must be contributed to the tip pool. Even if on occasion a customer states "this tip is for you", just thank the person and when the customer leaves, put it in the tip pool container.
The law requires that you report 100% of what you receive. Tip reporting is monitored.
It's to your advantage to report all of your tips. Remember, your earnings, including tips, will be considered when applying for an apartment, a credit card, or a car loan.
We encourage you to track your tips and hours every day. Then on pay day, which is every two weeks, divide the tips by the total hours worked to determine how much per hour you made. Do this to avoid the tendancy to spend the cash tips in your pocket before you account for it.
Track this on paper or a handy way is an app called "Server Life" available from the Google Play Store and Apple App Store, click here.
Employees will provide service to all individuals regardless of disability, age, race, religion, creed, color, sex, sexual orientation, disability, marital status, national origin, and will not discriminate under any unlawful basis.
"The purpose of everything we do here is for serving our customers in the fastest, most friendly way we can."
Turn complaints into an opportunity to win the customer over.
What If a Customer Insults You?
Don't take it personally. Nothing is gained by being rude back. Being polite, will only help your situation.
Getting along is your responsibility, so overlook differences in people!
We prefer to give an opportunity to correct behavior as follows:
Depending on the severity of the issue, we may implement any one or more of these procedures or may move directly to discharge.
Each week is a unique and separate pay period that begins on Monday and ends on Sunday.
On Federal Reserve Bank Holidays, pay day is shifted to Tuesday. These are noted on the calendar at the right.
The amount of time you wait for your first paycheck, will depend on how early or late in the pay cycle your first day will be.
We pay by direct deposit to your checking account.
If you have no checking account, we will issue our Master Card affiliated Rapid! Pay Card. Unfortunately, if you already have a pay card of your own, you won't be able to use it as we only direct pay to the Rapid! Pay Card.
To activate your card click here for online registration or for the quickest way visit the app store Android or Apple and install "rapid!Access". Once in the app, touch "Setup Online Access/Activate New Card". Alternatively, call toll-free (877) 380-0980 and follow phone prompts. This number also appears on the back of your card.
After the first use of your card, you can call the customer service number located on the back of the card to request a card with your name on it.
Use your card without fees as you would a credit or debit card at any merchant that accepts cards. Get cash from your card without incurring fees by using an affiliated ATM. ATM Locator click here
See your manager to be given a new card, then call the number on the back to have your funds switched to the replacement card.
Call (888) 727-4314 or Rapid! PayCard web site click here
Your paycheck information including earnings, deductions, taxes, net pay, and your W-2 at tax time is available through a web page. You'll need to register for first time use. Your username consists of your first and last name, no space, for example, johnsmith. Your initial password is the last 4 digits of your Social Security number. Upon first log in, you will be required to set a new password. Click the logo to the right or here to register.
After you have registered at the web page above, you can view your paycheck information via smart phone app. Visit the app store Android or Apple and install "Total HRWorks". You'll need your username, the new password you set above, and our payroll "short name" which is 7417.
If you have forgotten your password or are locked out from too many attempts of logging in, you can't reset your password from the phone app. You have to do this from the web page again. Click here, then click "Forgot your password?" and follow the steps to reset it.
Another common reason for getting locked out is your phone number has changed. In this case, you will be locked out until you contact our office to unlock you. Submit a service request by clicking here or call (414) 271-5050 Ext. 101.
For a quick report of your recent hours and gross earnings, the manager can print a Gross Earnings Report, just ask. Alternatively, the office can email one to you. Request by clicking here.
If an agency, lender or landlord, requests a verification of earnings, refer them to our office for that information. They can fax a request to (414) 278-0225 or mail a request to Aldridge, Inc. 1661 N Water St, Suite205, Milwaukee, 53202.
If this page doesn't help you, call the corporate office at (414) 271-5050 Extension 101, or submit a Service Request by clicking here.
After training there will be more to learn, so when you are told things, DO NOT GET AN ATTITUDE about it, just realize that the learning continues!
All employees are free to resign for any reason, with or without notice, just as the company is free to terminate your employment.
Everyone gets frustrated and feels like quitting at times. Acting on that impulse will only hurt you in the long run. Before you resign see your manager. If all else fails, we ask for a two week notice, which is for you to find a backup plan and for us to find a replacement.
If you have been employed for at least six months and give a two (2) week notice, you can receive up to $200 severance pay. (Prorated based on your hours during the two week notice period and contingent on full attendance and acceptable work performance during the notice period.)
Rehire eligibility depends on how you conducted yourself at work, and the way in which you quit.
At about 45 days of employment the manager will meet with you and discuss your job progress.
At six months and annually thereafter the manager will prepare a formal performance review and a raise may be granted at that time.
The company is serious about developing employees into supervisory and management positions. Indicate your interest to the manager or call Tom Aldridge directly at (414) 271-5050.
We provide paid vacations to all employees.
Each year you will be notified as to your vacation eligibility and the amount of your vacation pay. You then have 12 months, until your next anniversary, in which to take your paid vacation.
In order to receive vacation pay, you must be employed up to and including vacation, and you must return to the job. Employees who no longer work for us regardless of circumstance, will not receive their vacation pay.
Vacation In First year of Employment
If in your first year of employment you desire a vacation, you can take one on an unpaid basis subject to it not interfering with those who are eligible for their paid vacation.
We comply with all mandated leaves of absence including Family/Medical Leave (FMLA) and Military Leave. We offer other leaves voluntarily such as Funeral Leave; Disability/Medical Leave; and Non-medical Leave. Specific details, including a request for leave of absence form, is available click here. Alternatively call the corporate office at (414) 271-5050.