This handbook provides guidelines for employees in their behavior and performance at the workplace. The company has the right to revise or amend the handbook at any time. New or revised policies will become effective immediately when they are issued and will supersede previous policies.
Nothing contained in this Handbook is intended to nor does it create a contract of employment. Your employment can be terminated with or without cause and with or without notice at any time at the option of either yourself or the company. No employee of the company has the authority to enter into any agreement for employment for any specified period of time or to make any agreement contrary to the foregoing.
There actually was a man named George Webb. He opened his first restaurant in 1948 on Milwaukee's East side.
Along with great food, George was known for his sense of humor, including the two clocks that still hang in every restaurant. The real story about the two clocks has something to do with being open 24 hours, but "One clock for each eye" is a quick answer to people that ask.
George Webb was also known for his baseball prediction ... "George Webb predicts our local baseball team will win 12 straight league games". People speculated for years that if the team wins 12 games straight, George Webb would give away free burgers.
Finally on April 19, 1987, the Milwaukee Brewers won 12 straight games and three days later customers lined up at every George Webb while we served up 168,194 free burgers. The prediction continued and 31 years later on October 12, 2018 the Brewers won 12 straight again and six days later on October 18 2018, customers lined up again while we served up over 100,000 free burgers.
George Webb is also associated with major league baseball through our "5 for $5 burgers offer". During baseball season, anytime the team scores 5 runs, win or loose, home or away, we offer 5 burgers for $5 from the end of the game to midnight the next night.
Aldridge, Inc. is owned by Tom Aldridge, a franchised owner of several George Webb restaurants. Our locations are:
Aldridge, Inc. is small business, and as such we all wear many hats in making sure everything necessary is accomplished. It couldn't be done without our location managers and support staff:
Mary is our hiring coordinator and security auditor.
Melissa is our office administrator and payroll specialist.
Dave is our Maintenance Director.
mygwjob.com is where you will find this handbook, your work schedule and much more.
Right now let's create a contact entry in your phone. Call it "George Webb" and add the following entries:
Everyone's phone numbers are posted on the bulletin board. Enter those too after you start the job.
If the manager calls you, answer your phone or call back promptly. If he/she texts you, text back promptly.
The manager has a restaurant to keep properly staffed at all times, and so he/she may not be able to wait until you are good and ready to call or text back. So if you fail to communicate in a timely manner, you may be removed from the current or future schedule.
Everyone has a mail slot and the manager will place written communications in it. Check it each time your work. The mail slots are numbered, and your number is posted on the employee phone list.
Everyone wants to check their phone, and it's OK to do that occasionally, but:
Keep your phone in your pocket or better yet on the break table, but either way, don't bring it out in front of customers.
Phones don't belong lying around out front. Keep it in your pocket or on the breaktable in back but not lying around on counters in the serving or cooking areas.
We can't have phones lying around in the kitchen. It is a state health code violation.
Think about how it would look to our customers. Also, the server and cook must work together as a team, you can't do that if you have ear buds in.
Using your cell phone is doing personal things while being paid. It's a form of time theft.
This is a full time job, which means you will be scheduled primarily for five days per week. However, sometimes it may be four days and sometimes six days. While we avoid having people work six days, it can happen for one or more weeks at times if we're short of help due to illness,vacation, a leaves of absence, or crew vacancy.
Our standard full shifts are: 1st Shift: 6 am-2 pm; 2nd Shift: 2 pm-10 pm; 3rd Shift: 10 pm-6 am.
We also have some short shifts for 1st shift and 3rd shift workers as follows: 8-2's on 1st shift, and 12-6's on weekends for 3rd shift. Generally you will get one or more of these short shifts per week if you work 1st or 3rd shift.
No one is guaranteed all full or all short
Your willingness to work a different shift on occasion can help you get more hours if that's what you want.
If you work more than 40 hours, you are paid time-and-one-half overtime pay.
We prepare schedules weekly and post them at mygwjob.com. One or more weeks are prepared ahead of time. As schedules are posted or changes made, you will receive a text containing a link to the schedules.
We do our best to rotate days off so everyone gets a variety of days.
We do not offer guaranteed specific days off each week. For example, you decide to start school and announce that you can't work certain days as a result. This stalls the schedule rotation causing everyone else to always work the days you need off. It's unworkable. Perhaps a shift change will resolve the conflict, if not,we may not be able to continue your employment.
We do accept non-routine schedule requests, and will do our best to fulfill these. Make these by visiting mygwjob.com. There, click schedules, then requests. We do not accept requests by phone, texts or written notes.
Once the schedule is posted, you are responsible for working the shifts assigned to you. As such, if you realize you need a change of day off, it becomes a shift trade. Get it approved by the manager in advance. He/she will want to hear from both parties.
These are small restaurants with typically only 2-4 people on duty at any given time. As such, we don't have an abundance of people waiting in the wings. Therefore absences are a big deal.
Customers may not receive the service they came for, other workers who want to go home will be waiting, and the manager has to stop and worry what's going on. For these reasons we're simply not going to tolerate frequent or chronic lateness.
If you have no alternative other than to be absent, here are the required procedures:
1) Attempt to find your own replacement! If you find one, get approval from the manager and the absence will not count against you.
2) If you can't find a replacement, call the Manager by "Deadline Time" which is:
3) If you miss Deadline time, call as soon as you possible before the shift begins so we have time to find a replacement!
Next notifications to the manager are turned off from 11 pm to 7 am. This means the text will go through, but the manager will not be notified until 7 am. So this means if it's after 11 PM and you need to report an absence for 1st shift, you'll need to call, not text!
If you are running late, call the manager and the restaurant immediately. The employees on duty and the manager need to know. Do this any and every time you're running late.
Never leave without permission.
We track every occurrence no matter the reason of being late, absent or going home early and assign a point value to each. We also record details such as whether you called by deadline time or not. So everyone starts with zero (0) points and points are assessed accordingly for each occurrence as follows:
In tracking occurrences, we apply little if any importance to the reasons for occurrences. This means that papers from doctors or hospitals will not excuse your absences.
Anytime you receive points you're going to receive a printout of your attendance record. A warning will be issued at 3 points, 6 points, 9 points, and a final one at 12 points. The 12 point warning will state that your employment is subject to discharge. You may not be discharged immediately, but additional occurrences may result in discharge.
Your can improve your attendance record by having perfect attendance. A month of no occurrences, expunges 2 points from your record (until you reach zero points).
No Show / No Call
If you no show/no call, your employment will be subject to discharge. If you're interested in keeping the job, contact the manager within 24 hours for a personal meeting to see what consideration, if any, might be given. If we elect to continue your employment, 9 points will be issued in most cases.
A complete uniform is required every time you work.
(Wear a name tag every time your work. A label printer is available on the employee meal counter. Use it to make a lable when ever you need one.)
(No blue jeans, sweats, sports pants, or ripped jeans.)
The company offers via payroll deductions SR Max Slip Resistant Shoes
Don't wear any street clothes over your uniform. This includes a jacket or sweatshirt. If you're cold at work, wear a white or black long sleeve shirt under your uniform top.
There are required every day, so if you forget to wear one, the manager is going to ask you about it and sell you one on the spot. Unfortunately this can get costly if you frequently forget.
We loan your first uniform items to you without charge. The first uniform consists of: (2) red polo shirts; (1) bib apron and (1) half apron; and (1) visor or optional baseball cap (extra charge).
The uniform is yours to keep without charge after you have completed your training, plus 80 post-training hours. However, if the job doesn't work out and therefore your employment ends before those 80 post-training hours, you must return the uniform within 24 hours to the manager, or the prorated value, will be deducted from your final paycheck.
Additional uniforms are at your cost. The good thing is that payments for these are via convenient payroll deductions at .50 cents per hour. So anytime you want any uniform items, see the manager for an order form.
As a modest job benefit, we help with the cost of your additional uniforms by providing a uniform allowance of .05 cents per hour. As you work, the allowance accumulates in an account for you and will automatically be applied to your purchases. You can review the account anytime, just ask the manager.
Simple common sense rules:
You can clock in beginning at 10 minutes before the shift. If you arrive early, wait until 10 minutes to.
Organized people arrive several minutes early to take care of
personal matters so they are ready to begin work at the start of the
Saying your on your way doesn't mean you're on time. Merely being on premises, doesn't mean you're on time. Running in at the last minute and then doing other personal things, is not being on time!
Check in with current customers to make sure they have everything.
Being paid to work means you work at all times. So don't sit around or stand around between serving customers or preparing food. There's always something to do. Go find the work!
There is no sitting down on the shift, anywhere, except on your
Customer service and the entire shift goes much more smoothly when you work together. Don't shy away from cooking preferring only serving, or vice-versa. As a server, help out the cook in order to speed up food preparation. As a cook, be prepared to help out front as well.
Important policies and procedures that must be followed without fail:
Limit bathroom breaks as to frequency and length.
Do you smoke? If you do, think about how you will handle not smoking at work because smoking periodically during the workday is prohibited, except while on your 30-minute meal break. When you do smoke, stand outside the designated door (generally the back or side door, not in front of the restaurant where customers can see).
By law, we are not required to provide a meal break. However, so employees can relax and eat in peace, we provide a 30-minute meal break per 8 hour shift.
As a benefit we offer a half-price meal available during your 30 minute meal-break.
If you work a 6 hour shift, you do not get a 30 minute meal break. However, if your coworkers agree there is time, you may order food using your discount and sit down for a few minutes to eat.
If you arrive early enough, you can have an employee meal using your employee meal discount. This is available during the 30 minutes before the shift only. Sit at the customer counter, order from an on-duty employee, he/she will order the meal and apply the employee discount, and using the "Open Price" feature on the POS sytem, will type a note that the meal is for you. Pay for the meal at the time of ordering.
There are a number of rules when it comes to assuring the integrity of our workplace.
Other than for the meal-break as outlined above, there is NO OTHER EATING AT WORK.
Management reserves the right to inspect personal belonging, including purses, backpacks, or other closed containers.
Special deals for friends or family is not allowed and doing so is theft.
We audit every transaction, including how and what you write on Waitrpads as compared to what you ring on the POS system. Everyone has some errors occasionally so don't become alarmed when you receive an audit.
An example of an error is the serving of a "server-only" item such as a coffee, soda, soup or chili, that you wrote on the waitrpad but failed to ring on the point-of-sale (POS) system. Such errors can be avoided by comparing what you write to what you rang before you press the "DONE" key on the POS. As we audit transactions, such errors will be presented to you, and for repayment. Frankly we rather that you had gotten the money from the customer.
Voids and Refunds must be fully and properly explained on a "PINK TICKET". These are audited as well and you may be held responsible for the amount depending circumstances.
The cash register needs to balance and the users of the register will be held responsible for any shortages. An Error/Breakage deduction form will be presented to you if this occurs.
We record video of all activities in the restaurant. We also record audio. Video auditors conduct video surveillance and prepare reports that will be presented to you.
Clock out as soon as everyone is done working.
Again, food and beverages are not to be taken home for free at end of shift.
You have a grace period of up to 10 minutes to cashier out or finish last minute work. If the restaurant is extra busy or someone is late, and you therefore need more than 10 minutes, prepare an Extra Time Worked Report which is a request for approval of the extra time.
Also fill out an Extra Time Worked Report if you were asked to start early; or your shift was so busy that you couldn't get your full meal-break in.
We pool tips because of the smallness of our restaurants, the openness between the dining and kitchen areas, and the teamwork approach we use in serving, cooking, stocking, cleaning and dishes.
Every tip must be contributed to the tip pool. Even if on occasion a customer states "this tip is for you", just thank the person and when the customer leaves, put it in the tip pool container.
Tip reporting is monitored. The law requires that you report 100% of what you receive.
It's to your advantage to report all of your tips. Remember that your earnings including tips, will be considered when applying for an apartment, a credit card, or a car loan.
We strongly encourage you to track your tips and your hours every day. Then on pay day, which is every two weeks, divide the tips by the total hours you worked to determine how much per hour you made in tips. Do this to avoid the tendancy to spend the cash tips in your pocket before you account for it.
A handy way to track your tips is this app called "Server Life" available from the Google Play Store and Apple App Store, click here.
All employees will provide service to all individuals regardless of disability, age, race, religion, creed, color, sex, sexual orientation, disability, marital status, national origin, and will not discriminate under any unlawful basis.
"The purpose of everything we do here is for serving our customers in the fastest, most friendly way we can."
Turn complaints into an opportunity to win the customer over.
What If a Customer Insults You?
Don't take it personally. Nothing is gained by being rude back. Being polite, will only help your situation.
Getting along is your responsibility, so overlook differences in people!
We prefer to give an opportunity to correct the behavior as follows:
Depending on the severity of the issue, we may implement any one or more of these procedures or may move directly to discharge.
Each week is a unique and separate work week that begins on Monday and ends on Sunday.
On Federal Reserve Bank Holidays pay day is shifted to Tuesday. These are noted on the Pay Day Calendar at the right.
The amount of time you wait for your first paycheck, will depend on how early or late in the pay cycle your first day will be.
We pay by direct deposit to your checking account if you have one.
If you have no checking account, we will issue our Master Card affiliated Rapid! Pay Card. Unfortunately, if you already have a pay card of your own, you won't be able to use it as we only issue to Rapid! Pay Card.
To activate your card click here for online registration or for the quickest way visit the app store Android or Apple and install "rapid!Access". Once in the app, touch "Setup Online Access/Activate New Card". Alternatively, call toll-free (877) 380-0980 and follow phone prompts. This number also appears on the back of your card.
After the first use of your card, you can call the customer service number located on the back of the card to request a personalized card with your name on it.
See your manager to be given a new card, then call the number on the back to have your funds switched to the replacement card.
Your paycheck information including earnings, deductions, taxes, net pay, and your W-2 at tax time is available through a web page. You'll need to register for first time use. Your username consists of your first and last name, no space, for example, johnsmith. Your initial password is the last 4 digits of your Social Security number. Upon first log in, you will be required to set a new password. Click the logo to the right or here to register.
After you have registered per the instructions above, you can get view your paycheck information via smart phone app. Visit the app store Android or Apple and install "Total HRWorks". You'll need your username, the new password you set above, and our payroll "short name" which is 7417.
If you have forgotten your password, or are locked out from too many attempts of logging in, you can't reset your password from the phone app. You have to do this from the web page. Click here, then click "Forgot your password?" and follow the steps to reset it.
Another common reason for getting locked out is your phone number has changed. In this case, you will be permanently locked out until you contact the corporate office to unlock you. Submit a service request by clicking here or call (414) 271-5050 Ext. 101.
For a quick report of your recent hours and gross earnings, the manager can print a Gross Earnings Report any time you like, just ask. Alternatively, the office can email one to you. Request that by clicking here.
If an agency, lender or landlord, requests a verification of earnings, refer them to our office for that information. They can fax a request to (414) 278-0225 or mail a request to Aldridge, Inc. 1661 N Water St, Suite205, Milwaukee, 53202.
If you ever have any questions that this page doesn't help you with, contact the corporate office at (414) 271-5050 Extension 101, or submit a Service Request by clicking here.
After training you still will not know the entire job. So when you are told things after training is over, DO NOT GET AN ATTITUDE about it!
At about 45 days of employment the manager will meet with you and discuss your job progress.
At six months and annually thereafter the manager will prepare a formal performance review and a raise may be granted at that time.
The company is serious about developing employees into supervisory and management positions. Indicate your interest to the manager or call Tom Aldridge directly at (414) 271-5050.
We provide paid vacations to all employees.
Each year you will be notified as to your vacation eligibility and the amount of your vacation pay. You then have 12 months, until your next anniversary, in which to take your paid vacation.
In order to receive vacation pay, you must be employed up to and including vacation, and you must return to the job. Employees who no longer work for us regardless of circumstance, will not receive their vacation pay.
Vacation In First year of Employment
If in your first year of employment you desire a vacation, you can take one on an unpaid basis subject to it not interfering with those who are eligible for their paid vacation.
We comply with all mandated leaves of absence including Family/Medical Leave (FMLA) and Military Leave. We offer other leaves voluntarily such as Funeral Leave; Disability/Medical Leave; and Non-medical Leave. Specific details, including a request for leave of absence form, is available click here. Alternatively call the corporate office at (414) 271-5050.
All employees are free to resign for any reason, with or without notice, just as the company is free to terminate your employment.
Everyone gets frustrated and feels like quitting at times. Acting on that impulse will only hurt you in the long run. Before you resign see your manager. If all else fails, we ask for a two week notice, which is for you to find a backup plan and for us to find a replacement. (At the discretion of the company, we may not be schedule you for the balance of your notice.)
Rehire eligibility depends on how you conducted yourself at work, and the way in which you quit.
If you have been employed for at least six months and give a two (2) week notice, you can receive up to $200 severance pay. (Prorated based on your hours during the two week notice period and contingent on full attendance and acceptable work performance during the notice period.)
Copyright © 2019 Aldridge, Inc.