This handbook provides guidelines for employees in their behavior and performance at the workplace. The company has the right to revise or amend the handbook at any time. New or revised policies will become effective immediately when they are issued and will supersede previous policies.
This company is an employer-at-will which means we can end your employment at any time, with or without reason. This handbook is not a contract and no statement within the handbook guarantees any employee's continued employment.
There actually was a man named George Webb. He and his wife Evelyn opened their first restaurant in 1948 on Milwaukee's East side. Along with great food, George was known for his sense of humor, including the two clocks that still hang in every restaurant.
One clock for each eye is a good answer to people that ask.
George Webb was also known for his baseball prediction ... "George Webb predicts our local baseball team will win 12 straight league games". People speculated for years that if the team wins 12 games straight, George Webb would give away free burgers. Finally on April 19, 1987, the Milwaukee Brewers won 12 straight games, and three days later customers lined up at every George Webb while we served up 168,194 free burgers. The prediction continues today.
George Webb is also associated with major league baseball through our "5 for $5 burgers offer". During baseball season, anytime the team scores 5 runs, win or loose, home or away, we offer 5 burgers for $5 from the end of the game to midnight the next night.
Aldridge, Inc. is owned by Tom Aldridge, a franchised owner of several George Webb restaurants. Our locations are:
If at anytime you have questions or concerns about your job, speak with your manager. If you are not satisfied with that conversation, contact the corporate office for assistance:
Please create a contact entry in your phone entitled "George Webb". Add the following entries:
mygwjob.com is where you will find this HANDBOOK, your SCHEDULE, and a place to make Schedule Requests, as well as access to EARNINGS INFORMATION and more.
As you approach your job on a daily basis, remember...
"The purpose of everything we
do here is for serving our customers in the fastest, most
friendly way we can."
On the break table or in your pocket. Never lying out on any work surface.
We prepare schedules weekly and post one or more ahead of time. Schedules are texted to you as they are completed. You also may visit mygwjob.com anytime to view your schedules.
Advance schedule requests are made by visiting mygwjob.com. Click on schedules, then requests. We do not accept requests by phone, texts or written notes.
Once the schedule is posted, requests are not accepted. You are responsible for working the shifts assigned to you. As such, if you need a change, it's a shift trade. Attempt to find someone to trade with and if you do, contact the manager who will need to speak with both parties in advance.
This is a full time job. It means you will be scheduled mainly for five days per week. However, sometimes it may be four days and sometimes six days.
We avoid having our people work six days per week continuously but it can happen for one or more weeks in a row at times. It's required when we are short of help due to illness,vacation, leave of absence or crew vacancy.
Our standard shifts are: 1st Shift: 6 am-2 pm; 2nd Shift: 2 pm-10 pm; 3rd Shift: 10 pm-6 am. Most shifts are full 8-hour shifts, but we also have some short shifts for 1st shift and 3rd shift workers as follows: 8-2's on 1st shift, and 12-6's on weekends for 3rd shift. Generally you will get one or more of these short shifts per week if you work 1st or 3rd shift.
No one is guaranteed all full or all short shifts.
We do our best to rotate days off so everyone gets a variety of days. No one is guaranteed any specific days off. It stalls the rotation and it's unfair to others as they can't ever have the days off that you demand off.
Your willingness to work a different shift on occasion will be appreciated and can be a way to get more hours.
Arriving late, having frequent absences, failure to report absences per procedure, or leaving early, will be cause for discipline up to and including termination.
If you are running late, call the manager and the restaurant immediately. They need to know what's up.
1) Before calling in, attempt to find your own replacement. If you find one, contact the manager to get approval. A suitable replacement will result in the absence not being counted against you.
2) If you can't find a replacement, call the manager and have a two-way conversation about the absence including symptoms or what the issue is. Do this by Deadline Time which is:
If for any reason you need to go home early, contact the manager to get permission before you leave.
Every attendance occurrence counts and will be recorded in your record. This includes absences including the time that you called, being late, or asking to go home early. Even if you provide a doctor or hospital note the occurrence is counted because what concerns us is the number of occurrences more then the reasons.
We utilize a Point System to tabulate occurrences. You start with zero (0) points and each occurrence counts as follows:
If you have occurrences and receive points you will be notified in writing. A warning will be issued at 9 points, another at 12 points and 15 points; and a final one at 18 points. The 18 point warning will state that your employment is subject to discharge without further warning. You may not be discharged immediately but your employment is subject to discharge at any time.
Points are expunged by improving your attendance. Specifically for each month that you have perfect attendance, two (2) points will be expunged (until you reach zero points).
No Show / No Call
If you fail to show up and you don't call, you will be subject to discharge. Contact the manager for a personal meeting to see what consideration, if any, might be offered. If we elect to continue your employment, 9 points will be issued.
A full and complete uniform is required each time you work. By wearing a uniform you are saving on the cost of soiling and replacing your own clothes.
The basic George Webb uniform consists of:
Plus items that you provide:
Do not wear any of your street clothes such as a jacket, sweatshirt, or hat.
There are a number of optional uniform items available including different styles of shirts, and for cooler weather there are long sleeve shirts and a sweater.
Your first uniform consists of: (2) red polo shirts; (1) bib apron and (1) half apron; and (1) visor or optional baseball cap (extra charge). The uniforn is loaned to you and must be returned if your employment ends prematurely.
After completing training plus 80 work hours, the uniform is yours to keep without charge. Until that time if your employment ends, return it within 24 hours or the prorated value will be deducted from your final paycheck.
Additional or optional uniforms are at your cost. Payment is via convenient payroll deductions at .50 cents per hour. See the manager for an order form when you're ready.
As a benefit we help with the cost of uniforms by providing a uniform allowance of .05 cents per hour. The allowance accumulates in an account and is automatically applied to your purchases. You can review the account anytime, just ask the manager.
Simple common sense rules:
Responsible people arrive a few minutes early to take care of personal matters so they are ready to begin work at the start of the shift.
When you arrive, go to the employee break area to get prepared and ready to clock in and begin work.
You can clock in beginning at 10 minutes before the shift.
The key to a smooth running shift is starting out the right way!
Being paid to work means you are expected to work at all times. Don't sit around or stand around between serving customers or preparing food. There's always something to do. Go find the work.
Please abide by these policies:
Keep bathroom breaks infrequent and limited as to length of time spent.
Smoking periodically during the workday is prohibited. You may smoke only during your 30-minute meal break. Do so by standing outside the designated door (generally the back or side door, not in front of the restaurant where customers can see).
The company is not required to provide a meal break. However, so employees can relax and eat in peace, we provide a 30-minute meal break per 8 hour shift.
As a benefit we offer a half-price meal to be taken only during you 30 minute meal-break.You get one meal, including a dessert if desired.
Meal and Short Shift
When working a 6 hour shift you do not automatically get a meal break. However, you may have one subject to coworkers agreement that there is time for it.
Other than during the meal-break, there is NO OTHER EATING AT WORK.
You cannot leave the workplace other than during the meal break.
It's best that friends, family and significant others do not visit you at work. Realizing that such individuals may stop in unannounced, go ahead and provide service, but kindly curtail future visits.
Please inform your ride to wait for you in the car.
Eating food without paying for it, special deals for friends or family; or inadequately explained voids or refunds... are all acts are theft. Such acts are cause for discharge, and we will not hesitate to call the police.
We audit every transaction, including taking and placing orders, accepting payments, no-sales, voids, refunds, cashiering in and out, and any cash register discrepancies. An Error/Breakage deduction form will be presented to you for transaction mistakes or discrepancies. An example is serving and item, such as a coffee, that you inadvertently fail to write on the order form or ring on the point-of-sale (POS) system.
Customer service and the entire shift goes much more smoothly when you work together.
We don't run out the door at end of shift leaving things for others to complete. Work together to make sure the customers are handed off properly to the next shift and all of the front of house and back of house work is complete. Then everyone can clock out and go home.
Clock out as soon as you're done working. Typically this should be just after 2 pm, 10 pm, or 6 am. That is if you worked efficiently during the shift including doing stocking, cleaning and dishes all during the shift instead of putting things off.
When you leave the workplace, take no food or beverages with you that you did not pay for at full price. Any leftover meal break food should be thrown out. If you want to take a carryout home with you, place an order at full price with the employee on duty after you have clocked out.
There is a grace period of up to 10 minutes to finish last minute work. If on occasion the restaurant is extra busy or someone is late, and you therefore need more than 10 minutes, you must prepare an Extra Time Worked Report to request approval for the extra time.
Other reasons why you might work extra are: 1) You were asked to start early because the shift before you was extra busy; or 2) your shift was so busy during the break-window that you couldn't get your full meal-break in.
We pool tips because of the smallness of our restaurants, the openness between the dining and kitchen areas, and the teamwork approach we use in serving, cooking, stocking, cleaning and dishes.
Every tip must be contributed to the tip pool. If on occasion a customer states "this tip is for you", thank the person and when the customer leaves, put it in the tip pool container.
Tip reporting is monitored. The law requires that you report 100% of what you receive.
All employees will provide service, food and beverages to all individuals regardless of disability, age, race, religion, creed, color, sex, sexual orientation, disability, marital status, national origin, and will not discriminate under any unlawful basis.
Turn complaints into an opportunity to win the customer over.
This can be challenging but if you handle the situation well, you may be able to improve the relationship.
What If a Customer Insults You?
Don't take it personally, let it be like "water off a duck's back" as they say. Nothing is gained by being rude back. Being polite, regardless of the attitude or conduct of the customer, will only help your situation.
Getting along is your responsibility. Overlook differences in people!
Employees are not allowed to post confidential or sensitive company information; or post obscenities, slurs or personal attacks against the company, employees or applicants. When posting anything job related, state a disclaimer "The opinions expressed are my own and not George Webb's."
If you fail to comply with our policies, we prefer to give an opportunity to correct the behavior as follows:
Each week is a unique and separate pay period that begins on Monday and ends on Sunday.
Payday is every other Monday and is for two weeks of work.
Federal Bank Holidays can shift Pay Day to Tuesday. Click here for list of Federal Bank holidays.
The amount of time you wait for your first paycheck, will depend on how early or late in the pay cycle your first day of work is.
Your pay is by direct deposit to your checking account or to our Rapid!Card pay card. Those are the choices. If you already have a pay card, you won't be able to use it, we will issue a Rapid!Card and direct your pay to it.
Direct Deposit Form Click
Alternatively, call toll-free (877) 380-0980 and follow phone prompts. This number appears on the back of your card.
Alternatively, click here for online registration for your card.
Card See your manager to be given a new card, then call the number on the back to have your funds switched to the replacement card.
The manager can print a Gross Earnings Statement any time you like, just ask. Alternatively, the office can email one to you. Call the office or submit a Service Request by clicking here.
Your paycheck information is available through "Orbit", an online web portal. There, you'll register your account for first time use. Your username consists of your first and last name, no space, for example, johnsmith. (Usernames are not case sensitive). Your initial Password is the last 4 digits of your Social Security number. Upon first log in, you will be required to set a new password. Click here to begin.
After you have registered with Orbit per the instructions above, visit the app store Android or Apple and install "Total HRWorks" where you can access your paycheck information on your phone. You'll need your username, the new password you set above, and our payroll "short name" the first time which is 7417.
If you have forgotten your password, you can be locked out from too many attempts.You can't reset it from the phone app, instead click here then click "Forgot your password?" and follow the steps to reset it.
A common reason for getting locked out is your phone number has changed or you attempted too many times with incorrect username or password. In this case, you will be permanently locked out until you contact the corporate office to unlock you. Submit a service request by clicking here or call (414) 271-5050 Ext. 101.
If you ever have any questions or concerns about your pay that this page doesn't help you with, please contact the corporate office at (414) 271-5050 Extension 101, or submit a Service Request by clicking here.
We provide paid vacations to all employees.
Each year you will be notified as to your vacation eligibility and the amount of your vacation pay. You then have 12 months, until your next anniversary, in which to take your paid vacation.
In order to receive vacation pay, you must be employed up to and including vacation, and you must return to the job. Employees who no longer work for us regardless of circumstance, will not receive their vacation pay.
Vacation In First year of Employment
If in your first year of employment you desire a vacation, you can take one on an unpaid basis subject to it not interfering with those who are eligible for their paid vacation.
At about 45 days of employment the manager will meet with you and discuss your job.
The company is serious about developing employees into supervisory and management positions. The company owner started out as a dishwasher, progressing to server/cook, a manager, and eventually a restaurant owner.
Indicate your interest to the manager, call Tom Aldridge directly at (414) 271-5050, or Click Here to receive a call back.
We comply with all mandated leaves of absence including Family/Medical Leave (FMLA) and Military Leave. We offer other leaves voluntarily such as Funeral Leave; Disability/Medical Leave; and Non-medical Leave. Specific details, including a request for leave of absence form, is available click here. Alternatively call the corporate office at (414) 271-5050.
All employees are free to resign for any reason, with or without notice, just as the company is free to terminate your employment.
Everyone gets frustrated and feels like quitting at times. Acting on that impulse will only hurt you in the long run. Before you resign see your manager. If all else fails, we ask for a two week notice, which is for you to find a backup plan and for us to find a replacement. (At the discretion of the company, we may not be schedule you for the balance of your notice.)
Rehire eligibility depends on how you conducted yourself at work, and the way in which you quit.
If you have been employed for at least six months and give a two (2) week notice, you can receive up to $200 severance pay. (Prorated based on your hours during the two week notice period and contingent on full attendance and acceptable work performance during the notice period.)
Copyright © 2018 Aldridge, Inc.