EMPLOYEE HANDBOOK

Introduction

Purpose of Handbook

This handbook provides guidelines for employees in their behavior and performance at the workplace. The company has the right to revise or amend the handbook at any time. New or revised policies will become effective immediately when they are issued and will supersede previous policies.

At-Will Employment

Nothing contained in this Handbook is intended to nor does it create a contract of employment. Your employment can be terminated with or without cause and with or without notice at any time at the option of either yourself or the company. No employee of the company has the authority to enter into any agreement for employment for any specified period of time or to make any agreement contrary to the foregoing.

Equal Opportunities Policy (click here)

Non-Harassment Policy (click here)

About UsDisplay Ad

George Webb

There actually was a man named George Webb. He and his wife Evelyn opened their first restaurant in 1948 on Milwaukee's East side.

Image of Two Clocks

The Two Clocks

Along with great food, George was known for his sense of humor, including the two clocks that still hang in every restaurant. "One clock for each eye" is a good answer to people that ask.

Baseball PredictionImage of George Webb Predicts

George Webb was also known for his baseball prediction ... "George Webb predicts our local baseball team will win 12 straight league games". People speculated for years that if the team wins 12 games straight, George Webb would give away free burgers. Finally on April 19, 1987, the Milwaukee Brewers won 12 straight games and three days later customers lined up at every George Webb while we served up 168,194 free burgers.

The prediction continued and 31 years later on October 12, 2018 the Brewers won 12 straight again and six days later on October 18 2018, customers lined up again while we served up over 100,000 free burgers.

5 for $5 Image of 5 for $5

George Webb is also associated with major league baseball through our "5 for $5 burgers offer". During baseball season, anytime the team scores 5 runs, win or loose, home or away, we offer 5 burgers for $5 from the end of the game to midnight the next night.

Aldridge, Inc.Image of Tom

Aldridge, Inc. is owned by Tom Aldridge, a franchised owner of several George Webb restaurants. Our locations are:

  • 6108 W Bluemound Rd, Wauwatosa
  • 812 N Old World 3rd St, Milwaukee
  • 2935 N Oakland Ave, Milwaukee
  • 4555 Douglas Ave, Racine
  • 6181 S Howell Ave, Milwaukee

Support Staff

Aldridge, Inc. is small business, and as such we all wear many hats in making sure everything necessary is accomplished. It couldn't be done without our location managers and support staff:

Mary Berger

Mary is our hiring coordinator and security auditor.

Melissa Bante

Melissa is our office administrator and payroll specialist. 

Dave Aleman

Dave is our Maintenance Director.

Mygwjob.com Image of MyGWJob.com Main Page

mygwjob.com is where you will find this handbook, your work schedule and much more.



Smart Phone Contact Entry

Image of Phone ContactRight now let's create a contact entry in your phone. Call it "George Webb" and add the following entries:

  • Manager's phone number
  • Restaurant phone number
  • Office: (414) 271-5050
  • Web Site: mygwjob.com

Coworker's Phone Numbers

Everyone's phone numbers are posted on the bulletin board. Enter those too after you start the job.


Open Door Policy

Image of Contact FormIf at anytime you have questions or concerns about your job, speak with your manager first. If you are not satisfied with that conversation, contact the corporate office for assistance:

  • Corporate phone number: (414) 271-5050
  • Online contact form: Go to mygwjob.com where you can submit a Contact Form to receive a call back.

Workplace Rules

#1   Communications with the Manager

Phone CommunicationImage of Smart Phone

Phone communication must be two-ways, which means a back and forth dialog between you and your manager. If the manager calls you, answer your phone or call back promptly. If he/she texts you, text back promptly.

Communication Fail

People can do all kinds of things to ignore the boss, from claims of phone not charged or out of minutes, to "never received" the call or text, to just plain ignoring calls and texts. None of this is acceptable. At the discretion of the manager you may be written up and/or be removed from the schedule, or even be discharged depending on circumstances.

Do Not Disturb Time

During the hours of 11 pm to 7 am, text notifications to the manager are turned off. This means that while the text will go through, the manager will not be notified of it until 7 am. During these "Do not disturb" hours, call if you have to speak to the manager, as calls will ring through. However, please respect the manager's sleep and only call if it's extremely important.

Mail Slot

Image of Mailslot Everyone has a mail slot. Check it each time your work. The manager will place written communications in it. The mail slots are numbered. Your number is posted on the employee phone list.

#2  Your Cell Phone While at Work

Everyone wants to check their phone, and it's OK to do that occasionally, but:

Not on the Work FloorImage of No Phone Zone Sign

Keep your phone in your pocket or better yet on the break table, but either way, don't bring it out while on the floor. It simply cannot be used out front where customers are, and it can't be left sitting around out front at any time!

Not in the Kitchen

No phones in the kitchen! Your phone simply cannot be left lying around in the kitchen. In fact, it is a state health code violation to leave a cell phone lying on a work surface in the kitchen.

No Ear Buds or Bluetooth Ear Pieces or SpeakersImage of Ear Buds

Think about how that would look to our customers. Further, we work as a team between the server and cook. The cook is out of the loop if watching a phone or listening to one.

Time Theft

Using your cell phone at work for more than the brief moment or two, is wasting time. It's a form of time theft, as we are paying you to work not to do personal things.

#3  Shifts and Hours

Full Time Job

Unless you were specifically hired just for weekends, this is a full time job, which means you will mainly be scheduled for five days per week. However, sometimes it may be four days and sometimes six days.

While we avoid having people work six days per week continuously, it can happen for one or more weeks in a row at times. It occurs when we are short of help due to illness,vacation, leaves of absence or a crew vacancy.

Standard Shifts and Short Shifts

Our standard shifts are: 1st Shift: 6 am-2 pm; 2nd Shift: 2 pm-10 pm; 3rd Shift: 10 pm-6 am.

We also have some short shifts for 1st shift and 3rd shift workers as follows:  8-2's on 1st shift, and 12-6's on weekends for 3rd shift. Generally you will get one or more of these short shifts per week if you work 1st or 3rd shift.

No one is guaranteed all full or all short shifts.

Alternative Shifts

If you want more hours, your willingness to work a different shift on occasion will be appreciated and can help you get those hours.

Being Called In

There are times that we may call or text you to work on an off-day. This typically happens due to the absence of another staff member. If you are available, please help us out. There may come a day that you are absent and we'll be calling someone else in.

Overtime

If you work more than 40 hours, you are paid time-and-one-half overtime pay.

#4  Schedules Image of Schedule Page

We prepare schedules weekly and post them at mygwjob.com. One or more weeks are prepared ahead of time. As schedules are posted or changes made, you will receive a text containing a link to the schedules.

Days Off

We do our best to rotate days off so everyone gets a variety of days.

No Guaranteed Days Off

Unless you were hired specifically for just weekends, we do not offer guaranteed specific days off each week. For example, you decide to start school and announce that you can't work certain days as a result. This stalls the schedule rotation causing everyone else to always work the days you need off. It's unworkable. Perhaps a shift change will resolve the conflict, if not,we may not be able to continue your employment.

Requests

We do accept non-routine schedule requests, and will do our best to fulfill these. Make these by visiting mygwjob.com. There, click schedules, then requests. We do not accept requests by phone, texts or written notes.

Trades

Once the schedule is posted, you are responsible for working the shifts assigned to you. As such, if you realize you need a change of day off, it becomes a shift trade. Get it approved by the manager in advance. He/she will want to hear from both parties.

#5  Attendance PolicyAttendance

Absences

The Impact of Being Absent Has on Us

These are small restaurants with typically only 2-4 people on duty at any given time. As such, we don't have an abundance of people waiting in the wings if you call in. We need a replacement, we can't just run short.


Absence Procedure

In the event that you simply have no alternative than to be absent, here are the required procedures:

1)  Attempt to find your own replacement! If you find one, contact the manager to get approval for that replacement. A suitable replacement will result in the absence not being counted against you. If you can't find a replacement:

2)  Call, don't text, the Manager by "Deadline Time" which is:

  • 1st shift:  10 PM the night before
  • 2nd shift:  10 AM the day of
  • 3rd shift:  6 PM the day of

3)  If you miss Deadline time call as soon as you possible before the shift begins so we have time to find a replacement!

Remember Do Not Disturb Time

Remember the "Do Not Disturb" time outlined earlier? Texting in an absence in the middle of the night will not work because we don't get text notifications until 7 am that arrive after 11 pm. So if you're scheduled to work in the morning, and failed to call by deadline time, CALL DO NOT TEXT DURING DO NOT DISTURB HOURS.

Lateness

The Impact of Being Late

Customers may not receive the service they came for, other workers who want to go home will be waiting, and the manager has to stop and worry what's going on. For these reasons we're simply not going to tolerate frequent or chronic lateness.

Lateness Procedure

If you are running late, call the manager and the restaurant immediately. The employees on duty and the manager need to know. Do this any and every time you're running late.

Home Early

Never leave without permission. In the event you have a compelling need to go home early, contact the manager and get permission before you leave.

No Fault Point System

We have high hopes that you'll be dependable. If we can't count on you to have only the rare absence or lateness, you are not as valuable to us as some other employees who don't have such issues, no matter the good job you may do for us.

Further, stories and excuses for absences, including papers from doctors or hospitals are not required and will not excuse your absence. We don't judge whose absence is more important than others. Instead, every absence counts on your record no matter the reason or available doctor excuse. We also record details such as the time that you called in and how you called in, as well as occurrences of being late or going home early.

Everyone starts with zero (0) points and points are assessed accordingly for each occurrence as follows:

  • Absence that you called in by Deadline Time. 3 points
  • Absence that you called in after Deadline Time. 4 points
  • Absence with Commuication Fail (you failed to call and speak directly with the manager). 5 points
  • Absence Refusal (you refused to come in when asked or failed to at least respond to the request). 3 points at the manager's discretion.
  • Late: You arrived from 1-15 minutes late (1/4 point); 16-30 minutes late (1/2 point); 31-45 minutes late (3/4 point); 46-60 minutes late (1 point); 61-120 (2 points); 121-180 (3 points); 181+ (4 points).
  • Home Early: Points issued the same as lateness.

Warnings and Discharge

When you receive points that exceed certain levels, you will be notified in writing. If you continue to accumulate points, a warning will be issued at 9 points, another at 12 points, another at 15 points, and a final one at 18 points. The 18 point warning will state that your employment is subject to discharge. You may not be discharged immediately, but additional occurrences may result in discharge at any time going forward.

Getting Points Back

Your can improve your attendance record by having perfect attendance. For each month that you have no attendance occurrences, two (2) points are expunged from your record (until you reach zero points).

No Show / No Call

If you no show/no call, your employment will be subject to discharge. If you're interested in keeping the job, contact the manager within 24 hours for a personal meeting to see what consideration, if any, might be given. Even if we elect to continue your employment, 9 points will be issued in most cases.

#6  Uniform Requirements

Image of Uniform

A complete uniform is required every time you work.

The uniform consists of:

  1. George Webb red polo shirt

  2. George Webb black apron

  3. George Webb black visor (or optional George Webb black baseball hat)

  4. Name tag Image of Lable Printer

    (Wear a name tag every time your work. A label printer is available on the employee meal counter. Use it to make a lable when ever you need one.)

  5. Solid black casual slacks or black jeans.

    (No blue jeans, sweats, sports pants, or ripped jeans.)

  6. Black slip resistant shoes

Shoe Sources

Image of ShoesAffordable local sources are Walmart, Target, and K-Mart Online.

The company offers via payroll deductions SR Max Slip Resistant Shoes


No Street ClothesImage of No Street Clothes Sign

Don't wear any street clothes over your uniform. This includes a jacket or sweatshirt. If you're cold at work, wear a white or black long sleeve shirt under your uniform top.



Image of Uniform Issued Form Forgot your Apron, or Visor?

Two of the most commonly forgotten uniform items are the apron and visor. There are required every day, so if you forget or neglect to wear one of these, the manager is going to ask you about and sell you one on the spot.Unfortunately this can get costly if you frequently forget.

Cost of Uniforms

First Uniform

We loan your first uniform items to you without charge. The first uniform consists of: (2) red polo shirts; (1) bib apron and (1) half apron; and (1) visor or optional baseball cap (extra charge).

The uniform is yours to keep without charge after you have completed your training, plus 80 post-training hours. However, if the job doesn't work out and therefore your employment ends before those 80 post-training hours, you must return the uniform within 24 hours to the manager, or the prorated value, will be deducted from your final paycheck.




Image of Uniform Order Form Additional Uniforms

Additional uniforms are at your cost. The good thing is that payments for these are via convenient payroll deductions at .50 cents per hour. So anytime you want any uniform items, see the manager for an order form.

Uniform Allowance

As a modest job benefit, we help with the cost of your additional uniforms by providing a uniform allowance of .05 cents per hour. As you work, the allowance accumulates in an account for you and will automatically be applied to your purchases. You can review the account anytime, just ask the manager.

#7  Personal Appearance

Simple common sense rules:

  1. Your hair must be under control. For females if it's long, tie it back. For males it must be cut at the collar and/or trimmed up neatly. A wig, weave or dreads must be under control. If hair is colored, it must be a natural shade. Facial hair for males must be neatly trimmed.
  2. Do-rags are not permitted.
  3. No backwards or sideways hats.
  4. Fingernails must be clean. No nail polish or artificial nails because state food code does not allow it for food service employees.
  5. Bathing and deodorant are necessary.
  6. Tattoos are at the discretion of management on a case-by-case basis.
  7. Facial or tongue piercings must be removed.
  8. Jewelry must be limited to: A watch and one (1) ring. No earnings for males. Earrings for females up to 1 inch in length or diameter and no more than two per ear. Neck chains must be tucked under shirt. No chains on pant loops. No pins or other accessories.
  9. Pant legs must be hemmed and not drag on the floor.
  10. No personal clothing like caps, hats, sweaters, hoodies, jackets or sweatshirts.
  11. No earbuds or headphones worn.
  12. No gum chewing.

#8  Arrival and Clock InImage of If Your Late

Organized people arrive several minutes early to take care of personal matters so they are ready to begin work at the start of the shift.

When you arrive, go to the employee break area to get prepared and ready to clock in.

You can clock in beginning at 10 minutes before the shift.

What is On Time and What Is Not

Being on time means you're clocked in and working! Merely being on premises, doesn't mean you're on time. So running in at the last minute to the POS system to clock in, and then doing other things such as the bathroom, your phone, or putting on makeup, is not being on time!



#9 Expectations During Shift

Assist the Shift Going Off

  1. Arrive on time and get clocked in and ready to start working on time.
  2. Don't be a drill sergeant checking everything the prior shift didn't do to your expectations. Instead, ask how their shift went, if they we're fully staffed, and how busy they were.
  3. Pitch in and help them get done and out.

Check in with Customers

Check in with current customers to make sure they have everything.

Get Things Under Control

  1. Check your stock
  2. Get the place organized
  3. Refer to the shift duties list and plan ahead on what needs to be accomplished.

Stay Busy

Being paid to work means you work at all times. So don't sit around or stand around between serving customers or preparing food. There's always something to do. Go find the work!

  1. Make yourself busy. If it's clean, clean it again
  2. Don't stand around or waste time on idle chatter or on your cell phone
  3. Your place is out front so customers see employees when they enter.

No Sitting Down

There is absolutely no sitting on the shift, anywhere, except  on your meal  break.

Work as a Team

Customer service and the entire shift goes much more smoothly when you work together. Don't shy away from cooking preferring only serving, or vice-versa. As a server, help out the cook in order to speed up food preparation. As a cook, be prepared to help out front as well.

#10  Breaks and Meals

Important policies and procedures that must be followed without fail:

Coffee/Soda Breaks

  1. You can have a free coffee or fountain soda, but not juices or bottled beverages during your shift.
  2. To save on the cost of styro cups, dispense these into a washable coffee cup or a glass. Or, if you do use a styro cup, please use that cup all shift long. These cost us .15 cents each.
  3. Keep beverages on the employee break table, not in the kitchen or out front. That is a health code violation.

Bathroom Breaks

Limit bathroom breaks as to frequency and length.

Smoke Breaks

Do you smoke? We prefer that you didn't. However, if you do, think about how you will handle not smoking at work because smoking periodically during the workday is prohibited, except while on your 30-minute meal break. This you can do by standing outside the designated door (generally the back or side door, not in front of the restaurant where customers can see).

Meal Break

By law, we are not required to provide a meal break. However, so employees can relax and eat in peace, we provide a 30-minute meal break per 8 hour shift.

  • The meal-break is mandatory
  • Take the break during the "break-window" which is listed on the shift duties list
  • You are not paid for the meal-break time, therefore you can leave the workplace if desired
  • If you remain at work, which most people do, remain in the break area, do not sit out front.

Food Ordering Procedure

As a benefit we offer you a half-price meal available during your 30 minute meal-break.

  1. Order your food on the POS before you make the food if you're the cook, or if you're not the cook, the cook will make it for you.
  2. Pay for the meal at time of ordering or by end of shift.
  3. When your food is ready, clock out and set the timer in the kitchen or on your phone for 30 minutes, then clock back in.

Additional Policies for Meal Breaks

  1. If you do not feel like eating on your break, you are not permitted a discounted meal to take home instead.
  2. Leftovers must be discarded, not taken home
  3. There are no free sodas or coffee at the end of shift
  4. You may bring food from home or another restaurant if you like.
  5. Sorry we do not allow the delivery of food from other restaurants.

Short Shift

If or when you work a 6 hour shift as described earlier, you do not typically get a meal break. However, if your coworkers agree there is time for it, you may take one. Optionally, when you know you're working a short shift, plan ahead and eat before work using your employee meal discount as follows.

Meal Before Work

If you arrive early enough, you can have an employee meal using your employee meal discount which is available during the 30 minutes before the shift. To do this, sit at the customer counter, order there from an on-duty employee. He/she will order the meal, will apply the employee discount, and using the "Open Price" feature on the POS sytem, will type a note that the meal is for you. Pay for the meal at the time of ordering.

#11  Workplace Integrity

There are a number of rules when it comes to assuring the integrity of our workplace.

No Other Eating at Work

Other than for the meal-break as outlined above, there is NO OTHER EATING AT WORK.

  1. As a cook if you make a mistake, safely reuse the food or discard it. It's not yours to eat or take home.
  2. If a call-in order customer fails to show up, throw the food out.
  3. In each case, list the wasted food on the "Waste Report".

Theft of Food

  1. Making food and eating it outside of food for meal-break, is considered theft and will not be tolerated.
  2. Not paying for your food for meal break is theft.
  3. Taking food or beverages at the end of the shift is not permitted and is considered theft.

Rides, Visitors, Leaving the Workplace

  1. Rides to and from Work:  Please inform your ride to wait for you in the car.
  2. Workplace Visitors:  It's best that friends, family and significant others do not visit you at work. Realizing that such individuals may stop in unannounced, go ahead and provide service, but kindly curtail future visits.
  3. Leaving the Workplace:  Do not leave the workplace during the shift without permission under any circumstances, except during meal-break if you choose.
  4. Visiting When Off-Duty:  To avoid distractions, it's best that you don't visit when off duty.

Inspection of Belongings

Management reserves the right to inspect personal belonging, including purses, backpacks, or other closed containers.

Giving Free Food or Discounts

Special deals for friends or family is not allowed and doing so is theft.

Transaction Errors Image of Guest Check Audit

We audit every transaction, including how and what you write on Waitrpads as compared to what you ring on the POS system. Everyone has some errors occasionally so don't become alarmed when you receive an audit.

An example of an error is the serving of a "server-only" item such as a coffee, soda, soup or chili, that you wrote on the waitrpad but failed to ring on the point-of-sale (POS) system. Such errors can be avoided by comparing what you write to what you rang before you press the "DONE" key on the POS. As we audit transactions, such errors will be presented to you, and  for repayment. Frankly we rather that you had gotten the money from the customer.

Voids and Refunds

Voids and Refunds must be fully and properly explained on a "PINK TICKET". These are audited as well and you may be held responsible for the amount depending circumstances.

Cash Register Shortages

The cash register needs to balance and the users of the register will be held responsible for any shortages. An Error/Breakage deduction form will be presented to you if this occurs.

Video Surveillance Image of Video Surveillance Screen

We record video of all activities in the restaurant. We also record audio. Video auditors conduct video surveillance and prepare reports that will be presented to you.

#12  End of Shift - Clocking Out and Departure

Finishing Up

  1. Don't run out the door at end of shift leaving things for others to complete.
  2. Make sure everything is in order front and back of house
  3. Dishes are washed and put away
  4. Customers are handed off properly to the next shift
  5. Then everyone can clock out and go home.

Clocking Out

Clock out as soon as everyone is done working. This works well if you and others planned your shift and worked efficiently including doing stocking, cleaning and dishes all during the shift instead of putting things off until the end.

Food or Beverages for Employees at Departure

Again, food and beverages are not to be taken home for free at end of shift. If you want to order for dine-in service or  carryout, do this with the employee on duty after you have clocked out and expect to pay full price.

#13  Extra Time Worked Report Image of Extra Time Worked Report

You have a grace period of up to 10 minutes to cashier out or finish last minute work. If on occasion the restaurant is extra busy or someone is late, and you therefore need more than 10 minutes to accomplish these things, prepare an Extra Time Worked Report which is a request for approval of the extra time.

Also fill out an Extra Time Worked Report if:  you were asked to start early; or your shift was so busy during the break-window that you couldn't get your full meal-break in.

#14  Tips

Tip Pool

We pool tips because of the smallness of our restaurants, the openness between the dining and kitchen areas, and the teamwork approach we use in serving, cooking, stocking, cleaning and dishes.

Every tip must be contributed to the tip pool. Even if on occasion a customer states "this tip is for you", just thank the person and when the customer leaves, put it in the tip pool container.

Reporting Tips

Tip reporting is monitored. The law requires that you report 100% of what you receive.

It's to your advantage to report all of your tips. Remember that your earnings including tips, will be considered when applying for an apartment, a credit card, or a car loan.

Track Your Tips

Image of Server Life App Logo

We strongly encourage you to track the tips you earn and the hours you work by writing these down every day. Then on pay day, which is every two weeks, divide the tips by the total hours you worked to determine how much per hour you made. Do this to avoid the tendancy to spend the cash tips in your pocket before you account for it. If you don't, when pay day comes and the check is just for your wages, not the tips, you may wonder where your money went.

A handy way to track your tips is this app called "Server Life" available from the Google Play Store and Apple App Store, click here.

#15  Customer Relations

Non-Discrimination

All employees will provide service, food and beverages to all individuals regardless of disability, age, race, religion, creed, color, sex, sexual orientation, disability, marital status, national origin, and will not discriminate under any unlawful basis.

Our Customer Mission

"The purpose of everything we do here is for serving our customers in the fastest, most friendly way we can."

Common Sense Rules for Conducting Yourself with Customers

  1. Do not show frustration or an attitude towards our customers, ever!
  2. Your mission is to serve. Be patient, it's not easy.
  3. Leave your problems at the door - no one wants your high drama.
  4. Look sharp, leave the wrinkled homeless look for the streets.
  5. Smile! It makes a tremendous difference.
  6. Don't stand in front of the store looking bored. Make yourself busy.
  7. Stop, look, listen. The moment the door opens, even if you're busy with other customers, say... "Hello, I'll be right with you".
  8. Do not disappear. We know when you are hiding in the back or in the bathroom.
  9. Do not have a personal conversation with another employee within earshot of customers.
  10. Do not eat or drink or use your cell phone in plain view of customers.
  11. Do not gossip about co-workers or customers within earshot of customers.
  12. If there is an extra charge, alert your customer.
  13. Don't ask for or discuss tips in front of customers.
  14. Never blame the cook or other workers for anything that goes wrong. Just make it right.
  15. Every customer on departure must hear... "Goodbye, thank you, come again!".

Use Respectful Language

  • Sir or mam
  • How may I help you?
  • Thank you
  • You're welcome
  • I am sorry
  • Let me fix that

Customer Complaints

Turn complaints into an opportunity to win the customer over.

  1. Repeat their concerns:  "So I understand the issue is..."
  2. Accept responsibility for the customer's unhappiness. This doesn't make you "at fault", and it doesn't give the customer leeway to demand whatever they want, but it does give them someone to talk to instead of getting more angry:  "I'm very sorry about that."
  3. Prepare to help:  "Let me fix that."

Handling Difficult or Angry Customers

This can be challenging but if you handle the situation well, you may be able to improve the relationship.

Key Points

  • Never, ever "get into it" with a customer. Arguing back will not lead to a positive result.
  • The customer wants to be heard so listen actively and resist the urge to interrupt.
  • Ask your customer what will make him happy. If it's in your power, do it!
  • Follow up with your customer to make sure he was happy with how the situation was resolved.

What If a Customer Insults You?

Don't take it personally. Nothing is gained by being rude back. Being polite, will only help your situation.

#16  Conduct Towards Coworkers

Getting along is your responsibility, so overlook differences in people!

  1. Don't display a bad attitude or create drama
  2. Don't provoke an argument or escalate one
  3. Don't be rude, disorderly, or indecent to others
  4. Don't use foul or abusive language
  5. Don't talk about others.

A Word about Gossip

Don't gossip and don't pay any attention to gossip!

Discipline Procedures

If you fail to comply with our rules, we prefer to give an opportunity to correct the behavior as follows:

  • A written "Feedback", which is an informational reminder
  • A Written Warning
  • Removal from the schedule (Suspension with Warning)
  • Discharge

Depending on the severity of the issue, we may implement any one or more of these procedures or may move directly to discharge if appropriate.

About Your Pay

The Work Week

Each week is a unique and separate work week that begins on Monday and ends on Sunday.

Pay Periods and Pay Days

Each Image of Pay Day Chart pay period is for two weeks and pay days are every other Monday for two weeks of work. Refer to the chart here to determine when pay days are. (Click or touch the chart for a larger view of it.)

Bank Holidays

On Federal Reserve Bank Holidays, pay day is shifted to Tuesday. These are noted on the Pay Day Calendar at the right.

Your First Paycheck

The amount of time you wait for your first paycheck, will depend on how early or late in the pay cycle your first day will be. Refer to the chart at the right to determine your first pay day.

Pay is by Direct Deposit

Two Options

Image of Direct Deposit

To Checking Account

We pay by direct deposit to your checking account if you have one.

To Rapid! Pay Card

If you have no checking account, we will issue our Master Card affiliated Rapid! Pay Card. Unfortunately, if you already have a pay card of your own, you won't be able to use it as we only issue to Rapid! Pay Card.

Rapid! Pay Card

Card ActivationRapid Pay Card

To activate your card click here for online registration or for the quickest way visit the app store Android or Apple and install "rapid!Access". Once in the app, touch "Setup Online Access/Activate New Card".  Alternatively, call toll-free (877) 380-0980 and follow phone prompts. This number also appears on the back of your card.

Personalize Card

After the first use of your card, you can call the customer service number located on the back of the card to request a personalized card with your name on it.

Cardholder Login click here

Cardholder Benefits click here

ATM Locator click here

If You Loose Your Rapid! PayCard

See your manager to be given a new card, then call the number on the back to have your funds switched to the replacement card.

Cardholder Services: (888) 727-4314

Pay Stubs

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Web Page

Your paycheck information including earnings, deductions, taxes and net pay is available through a web page and/or phone app as follows.

Register

You'll need to register your account for first time use using a browser on your phone, tablet or PC.

Login Information: Your username consists of your first and last name, no space, for example, johnsmith. Your initial password is the last 4 digits of your Social Security number. Upon first log in, you will be required to set a new password. Click the logo to the right or here to register.

Phone App

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After you have registered per the instructions above, visit the app store Android or Apple and install "Total HRWorks" where you can access your information on your phone. You'll need your username, the new password you set above, and our payroll "short name" which is 7417.

Forgot Your Password or Locked Out

If you have forgotten your password, you can be locked out from too many attempts.You can't reset it from the phone app, you have to do this from the web page instead. Click here then click "Forgot your password?" and follow the steps to reset it.

Another common reason for getting locked out is your phone number has changed. In this case, you will be permanently locked out until you contact the corporate office to unlock you. Submit a service request by clicking here or call (414) 271-5050 Ext. 101.

Gross Earnings Report

For a quick report of your recent hours and gross earnings, the manager can print a Gross Earnings Report any time you like, just ask. Alternatively, the office can email one to you. Request that by clicking here.

Verification of Earnings

When an agency, lender or landlord, requests a verification of earnings, refer them to our office for that information. They can fax a request to (414) 278-0225, or have them visit mygwjob.com/contact.

Pay Questions?

If you ever have any questions about your pay that this page doesn't help you with, contact the corporate office at (414) 271-5050 Extension 101, or submit a Service Request by clicking here.

Important Pay Rate Information and Definitions  click here

About Your Training

Expectations

  1. We expect that you will put 100% effort into learning this job. There are many things to learn.
  2. That you will be on time every day.
  3. That you are not absent.
  4. That you stay right with your trainer every step of the way.
  5. That you listen more than you talk
  6. That you understand that your training wage is the current minimum wage, and that you will not be receiving tips during training. This is because as a trainee you are an extra person that is learning the job. You will be working but you are not yet a full fledged member of the crew. Later, when you are a full fledged member, you will not be asked to share your tips with other new trainees.
  7. You will be collecting tips from tables but those tips do not belong to you. Even if a customer says this tip is "for you", just say thank you and put the tip into the tip container.
  8. Any taking of tips or other money handling violations will be cause for immediate termination. Your new coworkers will be watching you as you are new to them.
  9. Employee Meals must be paid for at the time you order them. We do not give you free meals and we are not able to charge your meals to your paycheck.
  10. After training, you still will not know the entire job. As such there will be other things to learn as you go. When you are told things after training is over, DO NOT GET AN ATTITUDE about it.
  11. Everyone has frustrations at times, don't let these get these best of you. A good night's sleep and tomorrow is a new day. It's not easy to learn a new job. Don't give up!

Post Training Instructions

After training is over and you're working on your own, do you think you'll know everything about the job?  Of course not, no one would. Some procedures may not have been fully covered in training. It also takes time to learn some of the finer points of the job. So don't get offended if your trainer or the manager, bring things to your attention. The learning goes on for a while.

Performance Reviews

At about 45 days of employment the manager will meet with you and discuss your job progress.

At six months and annually thereafter the manager will prepare a formal performance review. A raise may be granted.

Advancement Opportunities

The company is serious about developing employees into supervisory and management positions.

Indicate your interest to the manager or call Tom Aldridge directly at (414) 271-5050.

Vacations

We provide paid vacations to all employees.

  • Eligibility begins at one year of employment at which time you become eligible for a one week paid vacation.
  • At three years of employment, eligibility is two weeks of paid vacation.

Each year you will be notified as to your vacation eligibility and the amount of your vacation pay. You then have 12 months, until your next anniversary, in which to take your paid vacation.

In order to receive vacation pay, you must be employed up to and including vacation, and you must return to the job. Employees who no longer work for us regardless of circumstance, will not receive their vacation pay.

Vacation In First year of Employment

If in your first year of employment you desire a vacation, you can take one on an unpaid basis subject to it not interfering with those who are eligible for their paid vacation.

Group Benefits

The company:

  • Does not offer a group health plan at the present time
  • Offers a pharmacy discount card. Click here to have the card texted to your phone
  • Optional Anthem group Dental plan to full-time employees at the annual open enrollment period of approximately Sept 1-Oct 1 with coverage beginning Nov 1. Click here for plan and enrollment information. Click here to find a provider.
  • Offers Colonial Life Voluntary benefits, sometimes called supplemental insurance, are optional plans available to full-time employees after six months of employment. These are employee-paid policies that can be used for lost wages, out-of-pocket expenses and household bills in the event of illness or accident. Click here to view the various plans available. Click here to see the costs for various plans. A representative will visit you at the workplace when you become eligible to enroll.

Leaves of Absence

We comply with all mandated leaves of absence including Family/Medical Leave (FMLA) and Military Leave. We offer other leaves voluntarily such as Funeral Leave; Disability/Medical Leave; and Non-medical Leave. Specific details, including a request for leave of absence form, is available click here. Alternatively call the corporate office at (414) 271-5050.

Resignation Policy

All employees are free to resign for any reason, with or without notice, just as the company is free to terminate your employment.

Everyone gets frustrated and feels like quitting at times. Acting on that impulse will only hurt you in the long run. Before you resign see your manager. If all else fails, we ask for a two week notice, which is for you to find a backup plan and for us to find a replacement. (At the discretion of the company, we may not be schedule you for the balance of your notice.)

Rehire eligibility depends on how you conducted yourself at work, and the way in which you quit.

Severance Pay

If you have been employed for at least six months and give a two (2) week notice, you can receive up to $200 severance pay. (Prorated based on your hours during the two week notice period and contingent on full attendance and acceptable work performance during the notice period.)

Copyright © 2019 Aldridge, Inc.